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Complaint Details
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Initial Complaint
10/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took car into ****** auto, needing a brake job, thinking $300 to $400, That was in May 2023, it is Oct. 2023, they cannot fix the brakes, my car has no brakes, and the bill is over $6,000 . I have already given them $2000.....I refuse to pay them $4000 more dollars and receive the car back with NO brakes. I will not pay. I am 81 years old.
Business response
10/30/2023
Mr. ******, I do understand your car has been here since April and we communicated clearly that working on an historic vehicle (1989 Chysler TC) the brake ABS unit rebuild would be and has been a very difficult process as we have sent it off multiple times to TC Parts and with it not being fixed completely and waiting multiple months each time it has been sent off. You were made aware of this when you paid a $2200 deposit for the ABS unit. I called the other day excited to tell you that they dropped shipped another unit very quickly after we notified them the second one was bad as well, however you refused to communicate with me. Mr. ******, we have tried our best to handle this repair as best as possible. We have communicated any updates as we have waited and any repairs as seen needed. We have the best technician in the country working on your vehicle. I left a voicemail stating we will install the newest rebuilt ABS unit at no additional charge (This would have been over $800) and that way we can verify that the brakes are working correctly. The remaining total is $4,574.80 for inspection and battery replacement, battery drain testing, installed terminal switch, replacing ABS unit, testing multiple times, replacement of Left front brake caliper and hose, and rotor. Please let me know if you would like us to reinstall the ABS unit at no additional charge. Thank You, ***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.