ComplaintsforAlvarado Construction
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 16, 2022, **** ******** ** * * * ******** ***, also working as ******** Construction, did repairs on my brick chimney. There was a crack down the front of my chimney, not structural, but to repair they took bricks out where there were cracks and replaced as it was leaking. The work on the front and sides of the chimney was very sloppy getting concrete on the front of the bricks and they patched chipped bricks with an orange substance that did not match my brown/black bricks. Mr. ******** told me it was just wet and would darken when dry. It did not. The chimney cap they re-concreted but it already has multiple cracks. I was told that mortar was probably used instead of Portland cement which was what should have been used. I thought this was at least a 2 day project but they "completed" in just 8 hours. It was obviously a rushed job judging by the quality of workmanship. I paid them $3500. I called Mr. ******** March 19th & left a message about what I was seeing were the issues. He did not respond. I called him March 21st and he did answer & said he would come the 24th or 25th of March, he did not show up or call. On March 24th I texted him detailing my concerns, no response. My neighbor also has contacted him several times on my behalf but to no avail. I spoke with Mr. ******** again on April 14, he said he would come the 21st or 22, he did not show up or call. I just discovered the cracks on the chimney cap yesterday April 27 and texted him and included pictures. He did not respond. I did tell him if I did not hear from him today I would file a complaint with **** ******** (where he's listed as ******** Construction) and BBB as *** ******** as that is the name he used to repair the front entrance of my subdivision I was told. I paid Mr. ******** by check and can supply a copy of the cashed check with account # blacked out if requested.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.