ComplaintsforSullivan Law Office
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The firm Dropped me from helping after 1st claim was denied... They claim to stick with me through thick and thin... The thing that is really upsetting to me is that I Waited for approximately 3 Years!! For them to Drop me, when they say they're be here for me is Bull**** !! I waisted 3 Years waiting on the help... And got Nothing in return...Business response
10/12/2022
[[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS ON 10/12/2022]]
To Whom It May Concern:
I am responding to the inquiry letter from the BBB but candidly Bar rules regarding client confidentiality limit what I am able to discuss in a public forum such as this.
Sullivan Law represented Mr. ******* in a claim for benefits all the way through the trial and appellate levels. Unfortunately the appeal was decided against him, though I cannot discuss the specifics of the case.
Mr. ******* wrote to you that we “dropped” him but he does not seem to understand there was nothing to “drop” in that we had exhausted every avenue of relief and closed our file only because the matter had run the entire course.
I personally explained to Mr. ******* the options for pursuing a subsequent action and informed him of his right to consult other counsel if he desired, but I do not know if he pursued any of the options given to him.
I understand his frustration at losing his claim but once a case loses at trial and appeal there is nothing more we can do, so I am at a loss to think what else he could expect from Sullivan Law or anyone else.
*** ****
Attorney at Law
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.