ComplaintsforStansbury Electric

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Stansbury Electric Complaint (There are 2 invoices attached with additional information requested,) They returned twice to repair four non-working outlets (different electricians both times...) over three hours each time, The first trip, they left saying the problem was fixed. It was not completely fixed. When they told us it was, we said thank you and ***** ********* later used this against us saying “you agreed it was fixed!”, when in fact later we discovered 2 outlets were still not working. They returned, still unable to fix the issue, and recommended just blanking out the non-working outlets, saying “this will save you money, and it’s up to code”! Still charging full rate, including a second “trip charge”, left us owing about $1100 dollars with 2 prominent outlets that do not function. I realized after they left, that it was possible to piggy back off of an adjacent outlet just 4 feet away using ***** and running it through the cellar, and cap off the old wiring. They could have recommended this as soon as they couldn’t fix the issue. ***** ********* said he would return and run the ***** “if we wanted it fixed”, but would not in any way discount the invoices, and there would be an additional charge for a repair they didn’t know to recommend in the first place. His argument: when you hire someone to repair something they are not capable of, it is fair and just to charge full rate, regardless. We intend to pay the first invoice because part of the problem was resolved, but the second invoice where not a repair was established is simply incorrect.

  

  Business response

  05/28/2024

  While each house is wired differently with plugs located in different locations it is unreasonable for us to know the entire layout of each home. The homeowner attempted to replace plugs in the house that created much of the electrical problem. On our first trip, my electricians made repairs while the ****** were present. It was not known at the time that two were still not working. As for my understanding, these plugs were behind appliances. After we left, it was discovered that two plugs were still not working by the ******. They called and we scheduled a second crew (the first crew was already scheduled for other appointments). That crew had to research why these plugs were not working and determined that the electrical wires were disconnected or broken somewhere behind the drywall. They used wire traces and hunted for the possible cause and was unable to find the hidden issue. The outlets that were not working, had a second plug within 4 feet so the electrician made a judgement call to blank off the outlet and discussed this with *** ****** Now keep in mind, that this was just missed in the first trip and not a repair of our work but additional work. This is why we are charging for the approximately 6 hours we spent. I did agree to discount the additional work and waive the trip charge should they decide for us to run a new wire to feed the dead outlets. I believe this to be very fair.

  Customer response

  06/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  (Please see attachment)
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩