ComplaintsforKevin L Thompson LLC
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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contracted with ***** ******** on January 19, 2023, to have glass replaced in a window. Job was completed on March 29, 2023. Left glue on outside glass which I ignored. However, now window leaks when there is a hard rain, leaving a puddle on frame inside. Now there is water inside between glass. I have notified ***** several times about this and receive same answer each time, "I'll be over this week." Never hear or see him. When I told him moisture inside window was told isn't warranted even though contract says it is. We have been more than patient. We would like window repaired, replaced or money refunded so we can have it done by another companyBusiness response
08/25/2023
Visited customer's home and resolved the issue today. Spoke with **** ****** who advised she will release complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.