40 Customer Reviews
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Review from Dustin B
1 star11/16/2024
An absolutely terrible company. I am an adjuster, and I have to say, it is really disappointing that so many insurance companies are using this company now. The staff that run it are so unprofessional. They do not answer the phone, long wait times to reach customer service that never seem to end, technicians not showing up to their scheduled roof inspection and then rescheduling it a week or more later, the accounting team taking days and days to send an invoice in order for us to bill for our insurance file. Just an awful company. Just a big waiting and hoping game with this company.Review from Chris M
1 star10/06/2024
I wouldn’t a negative 5 star rating. They do not know how to operate a phone and communicate after setting up a scheduled time and no show no call!
SeekNow Inc. Response
10/08/2024
Hi Chris, we sincerely apologize for the inconvenience you experienced with our scheduling. This is not reflective of the standard we strive to uphold. Please email us at info@seek-now.com, if there are any additional details that you would like to share.Review from Mark H
1 star08/31/2024
So apparently my insurance company uses these people to come do the inspections. I live in Oklahoma so we are always having to file claims due to weather. I had filed a claim for damage to my home and I couldn’t believe it when my phone rang on a holiday that unless you save lives you should not be working on. When I asked why they were calling me especially on a holiday the representative told me they work 365 days a year. That is completely unethical for you to have people working on Thanksgiving and Christmas. I told the representative that I know he was only doing his job but to not call me on a holiday. Holidays are family time and people do not want to be away from their families on those days and consumers do not want people calling them while they are trying to spend time with family. I feel sorry for their employees. I never wanna do business with anyone who doesn’t believe in family time. I really hope that the company does what’s right because every employee I have spoken with or dealt with there are great. Some companies don’t know what they have until it’s gone and believe me if you don’t treat your employees right they will leave.SeekNow Inc. Response
09/24/2024
Hi Mark - Thank you for sharing your experience. Seek Now prides itself on being the preferred inspection service provider for the top 25 Carriers. All of Seek Now’s inspectors are vetted and certified to collect non-bias, data-based property damage information on behalf of adjusters, which in turn allows adjusters to make their own determination on property damage. Our job is to empower the expert adjuster to make that call while we provide the ground truth required to do it. Thanks again for reaching out!Review from Jenny C
1 star08/21/2024
Had roof damage that was ovvious. Got claim covered after getting my roofer involved but seek found none. Either incompetent or did not ecen lookSeekNow Inc. Response
09/24/2024
Hi Jenny - Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out.Review from Sam G
1 star07/17/2024
I was at a roof inspection while an employee of SeekNow named "Kave" was inspecting the roof for a Traveler's adjuster. Subjectively, Kave did not do his job of identifying damage well. The adjuster on the claim came onto the first story of the roof and agreed with me about several hail hits in Kave's test square that was marked with zero damage. Beyond not doing his job well, he was extremely unprofessional. Kave told the adjuster he would be emailing his photo report to him, and I told the adjuster I would be emailing photos as well since Kave hadn't documented any damage. Kave responded by saying "Do whatever you have to. The next time I see your truck out on a jobsite and there's a dog in it (my dog came with me to the inspection), I'm going to break out every ******* window of your truck." He stated this in front of the adjuster, the homeowner, and the homeowner's three children all under the age of 10. This is COMPLETELY unacceptable behavior from one of your employees and I would like to know how you intend to address it since he threatened damage to my property.SeekNow Inc. Response
09/24/2024
Thank you for bringing this situation to our attention. We take all feedback very seriously, and we sincerely apologize for the experience you had during the inspection. We investigated the matter thoroughly and worked internally to ensure that any miscommunication or misunderstandings were clarified.
However, we would like to emphasize that the type of language and conduct you’ve described is not in line with Seek Now’s values or our professional standards. We have been working closely with our team to reinforce our commitment to professionalism, respect, and high-quality service.
Review from Kathy W
1 star06/25/2024
Seek Now works as a contracted consultant for State Farm adjusters when there is damage. The Seek Now consultant comes out, tells the home owner that there is damage but then denies the claim. Both Seek Now and State Farm, refuse to share written details and pictures they take of the homeowner's property. My recommendation, is do not use this company. This is a bait and switch vendor and together with Insurance companies - defraud the policy owner and this just results in increased premiumsSeekNow Inc. Response
08/02/2024
Hi Kathy, Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out!Review from Shannon C
1 star06/18/2024
The Seek Now guy inspected our roof after 3 big hail storms and a tornado with one. This all happened in a 3-month time span. In his report, he claimed it was mechanical hail, which implied that we did the damage ourselves to look like hail. He took no pictures and was not very nice. We argued with our insurance company and they let us get another inspection with another party. They found extensive damage and our insurance company finally paid out our claim. Seek Now obviously works with insurance companies to claim no damage on homes that are damaged. There are numerous bad reviews of them on the BBB site. Would never want to encounter them or their shady business practices again.SeekNow Inc. Response
08/02/2024
Hello Shannon - Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out.Review from Penny H
1 star06/08/2024
Damaged my gutters. They use no safety for ladders. Wear hey dudes to climb roofs. Don't secure ladders or use anything to protect gutters.SeekNow Inc. Response
09/24/2024
Hello Penny - Thank you for sharing your experience. We take our inspector interactions very seriously and strive to uphold the highest standards. Seek Now is proud to be the preferred inspection service provider for the top 25 insurance carriers. Over the past 12 years, we've consistently delivered unbiased, data-driven inspection reports and details. All of our inspectors are thoroughly vetted and certified to collect accurate information on behalf of property adjusters. Many of our inspectors have backgrounds in adjusting and roofing, which further qualifies them to provide the critical insights adjusters need to assess property damage. We do not have any say on if the claim gets approved or denied. We appreciate your feedback and thank you again for reaching out.Review from John K
1 star06/03/2024
I had a one of their adjustors schedule to come inspect my roof, but they never showed up and I got no notification that they were not coming and there was no attempt to try and reschedule me. I had to take the initiative to find a number to call them to reschedule an inspectionSeekNow Inc. Response
09/24/2024
Hi John,
We sincerely apologize for the inconvenience you experienced with your inspection appointment.This is not the level of service we aim to provide, and we truly regret that we fell short of your expectations. Your feedback is incredibly valuable to us, and we will be reviewing our processes to ensure better communication and timely notifications for all future appointments.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Review from Alex C
1 star05/15/2024
I encountered a guy named Stephen from seek now, during a roof inspection today. When I extended my business card, he dismissively refused it. His demeanor was abrasive, and his interaction with the homeowners was marked by rudeness. It was evident from his hostile attitude and the way he looked at both me and them that he harbors animosity towards Asian Americans. I anticipated that his disposition would influence his assessment, and unfortunately, it did. He deliberately disregarded obvious hail damage that I had identified, despite my two years of training in this industry. It's disheartening to see how personal biases can lead to dishonest and potentially illegal actions that impact honest homeowners.SeekNow Inc. Response
05/21/2024
Hey there Alex – Thank you for sharing your experience. We take our inspector interactions seriously and hope to hold them to the highest standards. Seek Now prides itself on being the preferred inspection service provider for the top 25 Carriers. We’ve ensured delivery on non-bias, data-based inspection reports and inspection details throughout our 12 years. All of Seek Now’s inspectors are vetted and certified to collect that information on behalf of property adjusters. And many come from adjusting and roofing backgrounds, making them even more qualified to provide ground truth that allows adjusters to make their own determination on property damage. In this specific case, we’ve contact the adjuster who hired Seek Now for the inspection, who communicated that the damage data and the homeowner experience were both satisfactory. We appreciate your thoughts on the matter. Thanks again for reaching out!
Customer Review Rating
1.6/5stars
Average of 40 Customer Reviews
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