ComplaintsforXYK US
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I ****** purchased this dress on ****** ***** website and this XYK US company did sell me a dress on May 11 2024 for $20.78 and I did get. It does not fit properly so I was able to GET and RECEIVE a REFUND of my money on May 30 2024 for $20.78. I have now TRIED 2 time by *** and then by the ** ****** ******* to the address listed in the RETURN instructions is ***** ******** ***** *********** ** *********** And the **** has returned it to me twice as UNDELIVERABLE address. See the attached photo. ****** ***** Customer Service agent confirmed that is considered a THIRD PARTY vendor and have specific rules for them which is not the same as them. They said they could not longer charge me. I just want to RETURN the dress to a proper address and complete my return. Thanks.Customer response
06/12/2024
That is my main complaint about this company.
I HAVE NO GOOD ADDRESS or PHONE NUMBER that I immediately found using my iPAD for that company name in Louisville, KY. Just doesn't exist.
You will others complaining about this issue as well on some of the instant reviews for the company website.
If you have a way to find them QUICKER through your BBB history, that would HELP.
LOOKS that maybe a SCAM from products from China.
I am find. ****** ***** said they REMOVED this THIRD PARTY ability to charge us in the future.
****** Pogash, ** ****** ***** **** ******* ** *****. ******* mobile is ************, Gmail is **********************.
We will hold on to their $30 dress for just another 30 days and I will donate it to local Donation Center.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Louisville, KY 40214
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.