Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I tried to cancel my membership. They are charging my credit card for 1 month payment. [$42.39] canceled My account was current thru 4/3/2022. I canceled my membership on 3/19/2022. That was 10 days notice of cancellation. They want me to make a payment before 4/122022. It's not right to keep paying after I canceled with a 10 day cancelation notice. What can I do to stot all these charges?
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Contact Information
330 N English Station Rd
Louisville, KY 40223-3912
Business hours
Today,10:00 AM - 9:00 PM
| MMonday | 10:00 AM - 8:00 PM |
|---|---|
| TTuesday | 10:00 AM - 8:00 PM |
| WWednesday | 10:00 AM - 8:00 PM |
| ThThursday | 10:00 AM - 8:00 PM |
| FFriday | 10:00 AM - 9:00 PM |
| SaSaturday | 10:00 AM - 9:00 PM |
| SuSunday | 10:00 AM - 8:00 PM |
Customer Complaints Summary
44 total complaints in the last 3 years.
23 complaints closed in the last 12 months.