128 Customer Reviews
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Review from Brian W
5 stars11/14/2024
I've been a loyal Shady Ray customer for nearly four years, and I can confidently say these sunglasses are top-notch. Recently, I encountered an issue with the blue tint on the lenses, and the customer service team went above and beyond. They replaced the pair at no cost and shipped it out the same day, which was an incredibly refreshing experience. It's rare to find a company that stands behind its products the way Shady Ray does. These sunglasses are high-quality, durable, and backed by excellent support. Thank you for the solid product and service!Review from Michelle F
5 stars10/03/2024
I have been a customer of Shady Rays since they were a startup company. This company is terrific, and they stand by their product with an outstanding warranty and replacement sunglasses. I have NEVER had an issue with them and have used their sunglasses for years. Cool sunglasses, great warranty, and feeding the hungry… really, what more could you ask for?!!Review from Ron S
1 star10/01/2024
My sunglasses broke after less then 4 months. They are charging me $25 to replace their defective product. Furthermore, I had to go through screen after screen online where they were trying to upsell me or make me add more item to my replacement order. SHADY is an accurate word this company is shady and trys to screw their customer. DO NOT ORDER FROM THEM!
Shady Rays Response
10/03/2024
Hey Ron! We work really hard as a brand to stand behind our product as much as possible, as our mission is truly to solve the problem of losing and breaking sunglasses! As you might imagine, there are high costs to replace quality polarized eyewear, process those orders, and ship to each customer quickly. Our goal of the processing fee is to help offset that cost so that we can continue to offer what we hope is the best protection program available anywhere. If you believe the damage to your shades was a result of a Craftsmanship issue, please send us additional photos of the shades, along with a description of how the damage occured so that we can review with our Warranty Team and potentially replace under our Craftsmanship Warranty.Review from Beady S
1 star09/29/2024
These guys suck. Kept getting ads on how good the glasses were and how you get replacements if you happen to lose them. Bought a pair and they were great, lost them and went to get a replacement but customer service had ignore my messages for a week straight. Will never buy again they are dishonest and shouldn’t be trustedShady Rays Response
10/01/2024
Hey Brady! I'm sorry to hear you were not pleased with your experience. It doesn't appear we received an email or replacement request from the email provided, so I do apologize that your issue has not been resolved. We work hard to ensure all of our customers receive the best possible customer service when reaching out and I'm sorry your inquiry was missed. We are more than happy to assist with your replacement if you still need assistance, or you may file a Lost & Broken Claim using the automated system online at https://protect.shadyrays.com/. Please let us know if you should need anything further or if you have additional questions.Review from Hanna O
5 stars09/23/2024
There lost/broken replacement program has come in handy for me many times and I really appreciate the fact that they will replace the shades I love at a fraction of the price! Submitting a replacement request is seamless and quick and I have my new pair within a few days.Shady Rays Response
10/01/2024
Thanks so much, Hanna! We truly appreciate it.Review from David L
2 stars09/16/2024
When I originally bought my glasses, I loved them. Less than a year into wearing them, and that's changed. The polarization as came off my glasses making them impossible to wear, and the arm broke off. I thought, no big deal, they have a lifetime warranty. Yeah right! To redeem the warranty and get your "free replacement" it costs $30. The glasses were only $52 originally, so they basically want me to purchase another pair. So I won't be ordering replacements, as I can buy Gooder glasses for $25 with the same warranty. Thanks for nothing shadyrays!!Shady Rays Response
09/19/2024
Hey Dave! So sorry to hear of your experience. Based on the description you gave, this type of damage would be covered under our Lifetime Craftsmanship Warranty which would be at no cost to you. Our Lost and Broken Warranty Program does require a processing fee which starts at $16.89 for non-VIP customers and $11.89 for VIP customers, however this fee is only charged for Lost shades or damaged shades that are a result of normal wear and tear/accidental damage. Please reach out to us at support@shadyrays.com so that we can take care of your Craftsmanship Claim and get a replacement pair out to you as soon as possible.Review from JACK S
5 stars08/08/2024
Shady Ray's stands behind their products exclusively. I have maybe 8 pairs I've shared with my family members and love their polarized rayban style glasses!Review from Aleksandar O
5 stars08/05/2024
Very professional people. They know how to do business. Wish them a lot of success!Review from James M
5 stars08/02/2024
Shady rays deliver top-notch customer service after the sale, with a clear and customer-friendly lost or damaged policy. Their product quality is outstanding, and the price is highly competitive.Review from Albert S
5 stars07/24/2024
Just a shout out . I am 52 and an avid golfer over the years I have spent thousands of dollars on Oakley. Tired of spending so this year I saw your ad on a nascar race I was watching and decided to give them a try . Well I must say I will not be spending 200 a pair no longer your glasses so far are amazing. I am gonna purchase the vapors also and I will be spreading the word in my golf leagues and my track and golf teams that I coach. Keep up the good work and don’t raise prices. I will be spreading the word
Customer Review Rating
4.14/5stars
Average of 128 Customer Reviews
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