Customer ReviewsforThe Castle Arms

After speaking with the owner of this shop, I can tell you that he is going to do everything possible to make my previous issue right. I had received a handgun not in the condition as described on the webpage and as I write this the owner is in the process of returning the handgun and re issuing another as described on the web page. Kudos to Barrett and thank you for taking the time to reach out to me. Harris M**** aka Gundocktor Inc; Ohio

At the Cincinnati Beechmont Castle Arms branch store, I was sold a defective used gun that I did not discover was defective until I got home to try it out. I called my salesman, and he said they don't check out the guns when they receive them. They just put them on the shelf and sell them. It was also a similar but different version of model than what I wanted and I did not notice that until I got home. He said there no refunds and there was a 25% fee to return it even though I had just bought it. The store manage agreed with him. I offered to buy the new more expensive version that I actually wanted which they had if they would exchange it. They would come out ahead and it would resolve the defective gun issue which was good customer service. No dice. BUYER BEWARE came to mind. The website talked about how personable, friendly customer service oriented, and honest they are so I contacted them and explained what happened to me at their branch in a customer service email. I figured they would be upset about how their branch store had ripped me off. I received no response. Apparently this is their normal business procedure at all of their stores. I was planning to buy accessories for my gun and ammo but this experience ended my relationship with the store. Beware and know if you buy something there that it could be broken and they don't care and you cannot get a refund for defective merchandise. All purchases are AS IS. Garbage in, garbage out.

Crooks. Bought a handgun expensive, after my card was charged they changed my order to a cheap handgun still charging me for the expensive one. Just buy luck i downloaded the original receipt which they forgot to modify proving the original purchase. They have not returned my calls or emails. This is a crime in my state, i don't know how they can get away with it in KY. Do not buy from this company save yourself some headaches.

Incredibly shady business practices. My cart had an order of $369.98 with shipping of $26.95 for some ammo. Upon clicking to buy this ammo, I was charged tax of $36.72, an almost 10% tax rate. I attempted to cancel immediately after seeing this, and they still shipped my order and charged me a restocking fee of 15% even though I was in contact with them to cancel before the order shipped. Do not buy from this retailer and do not trust their deceptive business practices.

Ordered some 7.62x39 ammo from these great guys yesterday, I even called and expressed how I was concerned about how legit they look, got 1000 rounds for $349 ($7) a box and it was great. Absolutely worth every penny and they had my order ready to pick up in 4 hours. Well deserved 5/5 from these men and women.

Ordered > $300+ product, as advertised, on a commonly used search engine. The order was charged, then refunded saying "sorry, we didn't actually have this in stock". A few days later, someone had made a copy of my credit card, which I only use for this type of purchase, and attempted a $1 charge. The charge was declined and a new card issued. I went back on to ammoseek to review this retailer, and it was nowhere to be found using products noted as "in stock" on its website. Purchase at your own risk.