Business ProfileforCar Town Kia USA

My wife and I purchased a 2018 Lexus NX from here on May 10th. The car buying experience was fine. We live in indiana so “per their policy”, they did not accept our financing since we live in a separate state. We had planned on using our own credit Union with much better terms, but we agreed to use their financing and would refinance to our credit union right after purchasing the vehicle. The issue came in when we were informed 2 months after purchasing the vehicle that the dealership purchased this vehicle without having a title from the previous owner. We were told that the previous owner doesn’t even have the title and they are in the process of receiving a copy of the title from Washington state *** but they are at the mercy of the Washington *** and the previous owner. We cannot refinance with our credit union until we receive this and no one knows when this will be resolved. I was told that the salespeople didn’t realize they did not possess the title when selling this. We have been paying over $100 additional monthly compared to what our payment would be with our credit union. I am not sure if this is even legal to do (selling a vehicle and being unable to obtain the title). Our salesman quit right after selling us the vehicle. Overall, we have not had a great experience with this dealership and would advise to beware. Currently, we are stuck with a vehicle that we can’t drive because our temporary tag has been expired since September 12th and the *** is saying it will be at least 2 more weeks until we can register our vehicle. No one is willing to help at Kia currently.