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          Walker Kia has 1 locations, listed below.

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            • Walker Kia

              1515 Dorchester Dr Alexandria, LA 71301-3411

              BBB Accredited Business

            Business ProfileWalker Kia

            New Car Dealers
            BBB accredited business

            Contact Information

            1515 Dorchester Dr

            Alexandria, LA 71301-3411

            Get Directions
            Visit Website
            (318) 390-3606

            Business hours

            9:00 AM - 5:00 AM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 AM
            8:00 AM - 5:00 AM
            9:00 AM - 5:00 AM

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            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/13/2011

            Years in Business: 105

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Walker Kia offers a comprehensive selection of genuine Kia parts & accessories, along with service & repairs, including oil changes, tire rotation, engine diagnostics, transmission repair, and brake replacement.


            Products & Services

            We offer a comprehensive selection of Genuine Kia Parts & Accessories. Kia is your destination for service & repair including: oil changes, tire rotation, engine diagnostics, transmission repair, brake replacement with factory trained service techs.

            Business Details

            Location of This Business
            1515 Dorchester Dr, Alexandria, LA 71301-3411
            BBB File Opened:
            2/13/2006
            Years in Business:
            105
            Business Started:
            1/1/1919
            Business Started Locally:
            1/1/2006
            Accredited Since:
            6/13/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Walker Automotive
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 AM
            F:
            8:00 AM - 5:00 AM
            Sa:
            9:00 AM - 5:00 AM
            Contact Information

            Principal

            • Mr. Sam Morrrison, Complaint Contact

            Customer Contact

            • Mr. Foster Walker, President
            • Mr. Sam Morrrison, Complaint Contact
            Additional Contact Information

            Fax Numbers

            • (318) 445-5808
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a brand new car from Walker Kia in Alexandria last May, it was 2023. The car was a 2023 Kia K5 GT with GT1 package. Since i purchased the car I noticed it had a very disruptive rattle sound coming from the headliner of the car. I called and reported the problem to Walker KIa and they told me to bring it in. Since then the car has been back more than 5 times with the ***e issue and they say they can not fix the noise. they agree with me they hear it and know its a problem but tell me they are unable to repair it. I paid over 40,000 dollars for this car and to me this is unacceptable news. I talked to ***, who is over the Service Dept at walker kia, and he has tried to help me out as much as he says he can, but nevertheless, the noise is still very bad in the car and I can not deal with this noise any longer. I have lots of documentation to prove my car has been back to the dealership for this issue and I can supply them if they are needed to resolve this matter. Please let me know if you need anything else on my end and I will gladly help. I feel like this is a lemon and the car needs to be replaced with a new one, since it has done this i have owned the car.
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shacondria L

            10/10/2022

            Made a diagnosis appointment for the 6th of Oct 22. On the 4th it was put in the system "to be looked at" so they say. Went in person today 10th of Oct 22 and they told me it's showing 23 codes but can't give me nothing on paper showing how they came up with 23 codes. Car was never pulled in for diagnostic test. I spoke with Nora. She was just making excuses. I spoke with the service manager Sam and got nothing for an answer. Nobody could tell or show me nothing on paper backing up the codes they came up with. I'm disappointed but not surprised. Overall the service manager said because of my attitude it's nothing else he can do. That they'll notify me whenever. I was like so no certain date it's just opened and he replied with yes. They really need to do better but always asking for a good review. It's been a full 7 days and car hasn't been touched 😌. At this point I'm very upset

            Walker Kia Response

            10/11/2022

            Customer was informed at time of drop off Oct 6th due to shop capacity it would be 7-14 days before any diagnostic will be performed. We have an diagnostic and estimate completed within 3 working days and have left the customer a V.M 10/11/22 to review the estimates for repair.

            Local BBB

            BBB Serving Northeast and Central Louisiana and the Ark-La-Tex

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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