ComplaintsforDipp’d Fruit, LLC

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 12th I inquired about a three tier cake with 130 cookies. She charged me $1,085.50 for all of it. On the same day we picked a pick up time and date which was September 8th. When it came to the day she said she’s running out of time and won’t have it done. I was confused because that’s three months of planning and a $1,000 on the line. She was rude when I showed up and only gave me the cookies. When I asked where the cake was she handed me a moving box taped up. The cake had nothing on it just gray frosting and two tiers falling over. She again said that’s not my problem and stated she normal don’t do refunds. I told her this time you going to, now today September 11th she stated she issued a refund that I shouldn’t get because I took the cake (I fixed it to make it look nice it was for a major party, also the bottom tier broke apart and was raw on the inside) and she stated that I got an email saying that I was refunded in 2-7 days. I never got the email and when I asked her to send it again she refused. This isn’t just $200 this is over $1,000. I have all of the text photos and witnesses. I want a full refund for the raw cake, the lack of cake I got, and for having ordered 130 cookies only to received 100 of them.

  Business response

  10/05/2023

  Due to the customer blocking and constantly reporting my responses via Instagram, I do not have the messages showing the conversation of me letting the customer know that due to an earlier pick up time, I would not be able to complete the cake in time. The customer was notified that she would receive a full refund for the cake and she also received two confirmation emails - one stating that her refund was requested and one stating that it was approved and would be received in 2-7 business days. The customer agreed to these terms but showed up demanding the cake. I again informed her that the cake was not completed. I have camera footage from my doorbell of her stating that "Its only a two tier, BLACK cake" and me again informing her that we discussed that she would receive a refund for the cake. The customer continued to be belligerent, again which was all caught on camera and still took the cake regardless of it being incomplete. Again, she traveled from Baton Rouge to Florida with a two tier, fully buttercream cake. The cake was too raw but I'm sure with frustration, it was not stored or carried properly. With buttercream, temperature and humidity play a big part in the cake melting and becoming soggy. As for the cookies, the customer only ordered 100 cookies, not 130. She was fully refunded for the cake. I am attaching screenshots of her invoice, refund confirmation emails, my policies that are attached to invoices and proof of her refund. She received the cookies and the incomplete cake (because she demanded to take it regardless of being issued a refund). No refund was sent for the completed cookies that were taken. The refund was sent on September 8th. The customer filed the complaint before giving the refund time to process.

  Customer response

  10/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20587650, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

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