ComplaintsforET International, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car in to have my battery replace that was under warranty and was told the engine locked-up while in their possession. Please read attachment for details.Business response
09/11/2023
The customer came in requesting that the battery be replaced on their 2017 Acura MDX with over 200,000 miles. After testing the battery and determining it was indeed bad, the battery was replaced. This was the only customer concern put on the ticket initially. Once the customer informed us of the air conditioning and overheating issues, and agreed to a diagnostic charge, the vehicle was taken back into the shop. The technician found that the engine coolant was extremely hot. This can be caused by coolant that needs to be replaced and/or insufficient air flow. The technician then identified that both the radiator and air conditioning fans to be inoperative. Once an engine is run while overheating, seriously damage can occur to the engine. The technician suggested that both fans could replaced; however, the engine would likely need to be replaced as a result of the amount of driving that had occurred while the vehicle was overheating, even with the new fans installed.
Despite agreeing to the diagnostic charge, the customer refused to pay for the technician’s time and uncover the problems with their vehicle. To appease the customer, the dealership agreed to waive the diagnostic fee on the conditions that the vehicle be removed and the customers not return to the dealership for future needs. The vehicle was allowed to be stored on our lot for over a week, free of charge, until the customer returned to meet with their insurance company. Both Acura Customer Service and their insurance company refused to cover the repairs.
Business response
09/18/2023
We are glad to hear that your car is working for you again.Customer response
09/25/2023
Complaint: 20585607
I am rejecting this response because: Your response shows no contrition on the part of the dealer in regards to the extraordinary poor customer service and diagnosis of the problem with the car. It shows a lack of professionalism, lack of transparency, and a total lack of integrity. You haven't even identified yourself so I know whom I am deal with, don't even know if you have any authority or if the owner is even aware of this situation.I'm going to lay this out for you again. I came to Acura of Baton Rouge for a battery and was told I needed a new engine. Doesn't get any more straightforward than that. Had I been someone without some knowledge of how cars work and trusted the "experts" employed there I would have been sold a very expense repair costing in excess of $10,000, and no one would have been the wiser. Sounds very suspicious considering the high tech equipment you supposedly have. This is the kind of stuff that gives car dealers a bad name. I know of no business that would have such a flippant response to sure a serious complaint. Trust me when I say I am not done with this, or you. if you have any integrity at all, please identify yourself.
Sincerely,
**** *****Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am reaching out to report poor customer service experience my wife and myself have had with the Acura of Baton Rouge also know as ET International, LLC. Below this text, a summary which demonstrates our repeated frustrations with Acura of Baton Rouge. They have consistently avoided our calls, failed to return our calls, and, in my opinion, is purposely "loosing" our paperwork in a purposeful effort to not fix our car. Our issue is focused on the infotainment system in our car and its failure to function properly. This issue was reported during our warranty period, and the timeline of poor service and consistent failure of Acura to act upon its defective products began well before the 10/28/2022 date listed in my wife's summary of poor interaction with Acura of Baton Rouge. I would like for Acura to fix/replace its defective infotainment system at their cost. I believe Acura of Baton Rouge's actions are intentional and fraudulent with the intent of not repairing our defective vehicle. 10/28/22 - Brought my car in to get fixed. Fix didn't work. 12/7/22 - Brought my car in to get fixed. Fix didn't work. Acura rep stopped returning calls. March - No response from Acura since December. 4/11 - Brought in car to document issue. Told to fill out form about the speaker and display. Said they would be in touch. 4/18 - Called and left messages. No response. 4/20 - Called and left messages. No response. 4/21 - Received return call but could not help. Told they said they would return call later, but did not. 4/27 - Called and left messages. No response. 4/29 - Called and left messages. No response. 5/24 - Called and left messages. No response. 5/25 - Called and left messages. No response. 6/5 - Called and talked to rude rep. Said they would return call later but did not. 6/6 - Claimed form filled out on 4/11 was missing. Said they would resend form via email. 6/8 - Called and asked for form again. Talked to multiple people but have not received new form.Business response
06/23/2023
I apologize for the poor customer service you received. Our service advisors absolutely should be more responsive than they were. The issue with your vehicle was complex and required speaking with factory experts, allowing them to research the issue, and recommend the repair. This all took time. The parts to complete the factory recommended repair have been ordered, but are unfortunately are on back order. Once received, we will schedule your vehicle in our shop to complete the repair. Again, my apologies for the poor communication on our part.Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my 2013 Acura RDX in to Acura of Baton Rouge for a 105 thousand mile service with no problems being demonstrated on the car. Picked up the car and immediately on the road it started misfiring and displayed an emissions problem. Took it back and they said it was a valve problem caused by the fuel induction service provided and they would fix it. Got it back a few days later and the next day it did the same thing and would barely start. Now they are saying that the catalytic converter had failed! I believe that the service was incorrectly done and caused the failure as the car showed no previous signs of trouble. They are offering to give me a discount on the repair but I am sure there are other problems also. I think they should cover all the repairs needed to restore my car to its previous condition. I have taken great care of this car and have used this dealership ever since I purchased the car from them in 2012. I called the Honda Complaint Center but the dealership is independently owned and there is nothing that they can do. I would just like to have my car back and in good running order as it was before they “serviced it.”Business response
06/13/2023
****** ******* has been an excellent customer of the dealership over the life of her vehicle, getting all of her service done here. She recently had several maintenance items performed, after which her car began running rough. It was caused by the catalytic converter which we had not serviced. The catalytic converter has a life of roughly 100,000 miles. Understandably, Ms. ******* believed that some of our repair work on other items caused the issue. After discussing the topic with ***** ******* the General Manager, we believe the customer is satisfied. We have offered her some discounted pricing to get the work done, as well as provided a loaner vehicle. While the parts are on backorder with the manufacturer, we are working with the customer to keep her vehicle running.Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my vehicle in for a oil change and during this visit I asked if they could reattach my undercarriage that had Fallin of when coming off if a curve. I was told by the person that was my a assigned personal rep at the dealership that she was told the repair of the undercarriage couldn't happen because something was stopping him from putting it back securely. I told her it was fine just put in back in my back trunk and I'd have to bring it to a auto repair. She typed up my paper work and stated all this info of it not being done and why. The next day I was a bridesmaid in my Aunt's wedding which was a hour drive. 30 mins into my drive I hear a loud noise, I pulled over on the interstate and the part I was told couldn't be replaced was right under my car hanging along with my front bumper. I called Infiniti and told the eep Tina who told me no that can't be true because it wasn't put back on by their guy but after I argued it was she went and asked and he admitted he did find away to put it back and neglected to inform them upfront. I told her and the repair department manager it caused more damage because now my bumper is hanging and damaged as well. The Manger refused to take responsibility of them being responsible and he told me to file a claim to get it fixed and I did with State Farm. On Friday I went into Infiniti to tell them I needed paper work stating they caused damage to my car which their Manger whi denied it a year ago finally typed up a confession of them being the reason my car got more damaged and caused me to pay a claim deductible that I should never have had to do in the 1st place. I now have paper work signed stating Infiniti is responsible for damaging my car and lied and forced me to file a insurance claim to avoid paying for my car repairs. The moved my vehicle to a repair shop without my knowledge to a repair shop not covered through my insurance whom also stole money from me for fault work and refuse to back their warranty.Business response
10/19/2022
The customer brought in this vehicle to us over a year ago with the underbody tray not attached to the vehicle. The part where the tray attached was also damaged when it was originally knocked off the vehicle. Our technician did put the piece back as well as could be accomplished with the damage that was in place. After the tray and bumper came off subsequently, the customer’s vehicle was completely repaired by a local Infiniti certified body shop. Over a year later, the undercarriage tray came off again. We have not worked on the undercarriage tray since it was repaired by the local body shop. If anyone is responsible for the part coming loose again, it is not Infiniti of Baton Rouge.Customer response
10/19/2022
Complaint: 18132734
I am rejecting this response because: The company lied and.said they were not responsible for the part they put back on after stating it couldn't be fixed which caused more damage and force me to file an insurance claim and.pay a 500 deductible after saying me they were not responsible but yet they state that they did add the cover after stating it couldn't be done. The number was not not damages before. I brought only the undercarriage in and they rigged it some kind of way to the bumper to try and get it to hold amd while driving unknowing of the undercooked even being on because I was told it wasn't repairable, it came of in tje interstate with my bumper which they put recently on paper that they did a faulty repair which caused more damage. They refused to admit this a year ago stating it wasn't there faulty. This company started this effect of damage and now want to blame the company they took my truck to without my consent to get the work done. I wasn't aware of this other company doing the body work until I called to check on my truck and was told it was brought to a bodyshop they use down the road. I had no clue the moved my vehicle to another 3rd party. Infiniti of Baton Rouge need to pay for the work they started the damage on. It should have never been money that paid.for it.
Sincerely,
****** *****Initial Complaint
02/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Transaction : 02/18/2022 Payment: $227.36 Paid for a replacement battery and terminals. Instead I only received a replacement battery. In addition, the cover for my battery was not secured, instead it was sloppily placed onto the battery. Moreover, the auto mechanic did not provide new terminals for the battery as it was and is stated on the contract nor did my service advisor provide any due diligence.Business response
04/26/2022
Business Response /* (1000, 15, 2022/04/13) */ The 2011 Infiniti FX35 was purchased used from an out of state dealer by the customer. Unable to get an appointment with their local dealer, the vehicle was brought to our store to look at an issue with a dead battery and why it was being drained. The issue stemmed from a part related to the ABS brake system which continually pulled power. The dealership searched for a replacement part; however, Infiniti has discontinued the required part and a new replacement could not be found. The out of state dealership which sold the vehicle paid for our dealership to replace the battery and terminal assembly. Unfortunately, the $35 terminal assembly replacement was overlooked. Since the customer did not come out of pocket for this repair, we do not feel a refund is due to the customer. The out of state dealership is owed for the $35 part which was not installed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.