We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Advocate has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Advocate

              PO Box 588 Baton Rouge, LA 70821-0588

              BBB Accredited Business

            • The Advocate

              7290 Bluebonnet Boulevard Baton Rouge, LA 70810-1611

              BBB Accredited Business

            Business ProfileThe Advocate

            Newspaper
            Multi Location Business
            BBB accredited business

            Contact Information

            PO Box 588

            Baton Rouge, LA 70821-0588

            Get Directions
            Visit Website
            Email this Business
            (225) 383-1111

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1950

            Years in Business: 182

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company publishes a newspaper.

            Business Details

            This is a multi-location business.

            Find a Location

            The Advocate has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Advocate

                PO Box 588 Baton Rouge, LA 70821-0588

                BBB Accredited Business

              • The Advocate

                7290 Bluebonnet Boulevard Baton Rouge, LA 70810-1611

                BBB Accredited Business
              Location of This Business
              PO Box 588, Baton Rouge, LA 70821-0588
              Email this Business
              BBB File Opened:
              5/1/1950
              Years in Business:
              182
              Business Started:
              1/1/1843
              Business Started Locally:
              1/1/1909
              Accredited Since:
              5/1/1950
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 00136289 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              Number of Employees:
              580
              Alternate Business Name
              • The Times Picayune
              Contact Information

              Principal

              • Ellen Ducote

              Customer Contact

              • Ms. Leslie Browning, Executive Assistant
              • Mr. Dan Shea, President
              • Ms. Judi Terzotis, President
              • Ms. Darlene Denstorff
              • Ms. Charlene Robert, Director of Development & Marketing
              • Emily Ward, Project Manager
              • Ellen Ducote
              Additional Contact Information

              Fax Numbers

              • (225) 388-0167
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/22/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              In July of 2019, my mother cancelled the Times-Picayune newspaper subscription during the acquisition of the Advocate. About a month later the Advocate unknowingly started debiting my mother’s bank account. However, the delivery of the newspaper had stopped since my mother had earlier cancelled it. For approximately 5 years the Advocated debited my mother’s account without her notification. My mother is now 96 years old and I have been her caregiver for the past 10 years , and residing in the same household. I do remember when she cancelled it by phone because we immediately stopped receiving the paper. When I called the Advocate the retention mgr stated the “we have been receiving the paper “because she claimed it was delivered by one of their agents , but could not provide proof. In addition, she was very defensive. My mother’s bank account was debited monthly from a range starting at approximately $28.00 to approximately $59.00 monthly for the past 5 yrs. Again, we have not received any newspaper for the past 5 yrs.
              Read More
              Read 28 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kay M

              03/12/2024

              This is my second complaint on this business. WE HAVE TAKEN THE SATURDAY AND SUNDAY PAPER FOR MANY YEARS. OUR SERVICE (DELIVERY) IS VERY POOR. EITHER WE DONT GET A PAPER AT ALL OR THE PAPER IS MISSING SECTIONS. JUST THIS PAST SUNDAY WAS THE LAST STRAW. THERE IS JUST NO WAY THAT IS ACCEPTABLE TO REPORT THESE MISSED PAPERS OR INCOMPLETE SECTIONS. THE ONLY RESPONSE IS "WE WILL CREDIT YOUR ACCOUNT" BUT THERE IS NO WAY TO VERIFY THIS IS EVER DONE. BESIDES, WE DONT WANT CREDIT, WE WANT THE PAPER DELIVERED. SO, AS OF TODAY I HAVE CANCELLED OUR SUBSCRIPTION. AND ALTHOUGH I DOUBT THIS WILL EFFECT THE NEWSPAPER, I ALSO WILL BE PUTTING A COMPLAINT WITH THE BBB AND SOCIAL MEDIA.
              Read 7 More Customer Reviews

              Local BBB

              BBB of South Central Louisiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.