ComplaintsforSuper 7 Inn
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Complaint Details
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Initial Complaint
10/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Immediately when I arrive, the clerk told me, if I booked online the prices were wrong and charged me an extra $35. Then told me there was an additional $20 room security Incase something gets broken or damage to the room. ( I told him to put it on the card ). Because I didn't give him cash he told me not to worry about the $20???. I was standing there at the desk window under a huge gaping crack/hole in the ceiling covered in a thick Black Mold, bugs flying everywhere, the entire lobby was so dirty and disgusting. I should have ran at this point!!! I was way too tired and already booked online so I bit my tongue and proceeded to my car. As I'm getting in, I'm approached by a definite drug addict and asked what room we were staying in. She was completely out of touch with reality!! Then we entered our room and noticed that the sliding ring security lock was broken off and missing, no smoke alarm (sure sign of drug use), thick black stains running down the walls, smell like cigarettes and dog urine, all floor tiles were broken, missing and torn, floor was stained of thick black gunk, ceiling and walls were pealing and falling apart from water leaks everywhere, holes in the walls, the bathroom door handle was hanging off and door would not shut. But they wanted another $20 from me!?!?!?! To make matters WORSE, (yes worse), at check out there was a family standing at the window for 20 minutes ringing the bell and knocking on the glass with the young girl (maybe 17 holding a baby) with no answer!!! The sign said leave key in tray so I did, but it was easily accessible to anyone to just pick it out and use it to enter our room, steal anything they wanted and I WOULD BE BLAMED FOR IT!!! I have never been in a situation that I have ever in my life been more disgusted by people!!!! THIS PLACE NEEDS TO BE SHUT DOWN AND DEMOLISHED!!!!! I'm calling BBB!!!! Major health concerns!! (Specifically stayed in room ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.