ComplaintsforGuillory's Complete Auto Repair LLC
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I dropped off my transmission for my Chevrolet truck to be rebuilt on April 4, 2024 and paid $1,000.00 to ******* ******** owner of ********' s Complete Auto Repair LLC company # 41037227k at *** *** ****** ** ** ****** ****** **. He told me he would have it ready in 1 week. He kept my transmission for 2 months. I was not able to picked up my transmission from the shop yard until May 29, 2024 and it was painted but he made no attempts to rebuild the transmission and this was confirmed by Top Cars auto repair that no work has been done on the transmission.Business response
06/13/2024
We will issue refund.Customer response
06/21/2024
Complaint: 21815374
I am rejecting this response because: Mr. ******* ******** is still attempting to con and fraud. I have not received any refund. The picture file of receipt of payment he submitted to the BBB dated April 4 2024 is of my payment to him in the amount of 1000 dollars. That is NOT a picture of a refunded payment to me. But as stated it is a payment to him in the amount of 1000 dollars which I paid on April 4 2024 when he received the transmission. I have submitted an image as proof. He stated to the BBB that he would refund payment and has not. And he is trying to deceive the BBB.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.