ComplaintsforOpulence Beauty Bar, LLC
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Complaint Details
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Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked a lash install with *****. I text her confirm that the day and time was okay. The date and time was confirmed so I proceeded to her link to book the appointment. I paid for the services in full which was strange because it usually asks for a $15 deposit. I was a regular customer of 2 years so I didnt question it and paid for the service. I arrived to my scheduled appointment at 11:50 am. My appointment was for 12pm. Due to the fact the she was never on time for my appointments, I parked and waited for her to arrive. After waiting for 30 mins, again, this was normal because she never valued anyones time I called and text her but did not get an answer nor response. After no answer to my last call I decided to go in and ask one of the stylist if they knew of her arrival time. I approached the door, it was locked. I looked into the shop window and the building was completely empty. I called and text her. She never responded nor did she give me my money back. ***** is a scammer. She used her link to scam me out of money. Im sure Im not the only one. Due to this issue, I will never trust anyone nor book another service on a link again.Initial Complaint
10/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid for services that was not done. She stated she moved to ***** and was going to cancel and send full payment of ***** back but did not. Tried to reach out on serval occasions no response.Customer response
10/23/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Opulence Beauty Bar, LLC regarding complaint ID ********.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.