ComplaintsforOschner Health Center Patient Financial Services

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My wife and I lost our first ***** at ******'s on February 9, 2023. She was born and was delivered to me, where I held her until she passed away 3 hours later. Our little girl was then taken to the Morgue where she was transported the our funeral home. My wife and I paid off the medical bill she received for treatment over the last year. Now, however, we are told that we owe Oschner another bill of nearly $3000.00. We have been sent to collections. When we asked what that second bill was for, we were told it was for our daughters stay in the *** and the N***, a stay that never happened. Oschner has admitted that she never went to the *** and N***, but that we still owe them the money. We have filed a grievance with the hospital, but they refuse to budge. They say we have no choice and have to pay them for services that were never received by our daughter. If we had received the *** and N*** stay we wouldn't complain, but they are trying to force us to pay a bill for something that never happened. This is tantamount to fraud, and they have sent us to collections to collect money we neither knew they wanted, and had no reason to expect they would ever demand. It was the doctors who refused life saving measures, who refused to try and take her to the ***. Yet they demand we pay them for a possibility they never offered, a possibility we were refused outright. They have only added to our loss with their cruelty and demands. If they had offered some salvation for my daughter I would not refuse to pay, but my daughter was abandoned by *******. They chose to refuse her any treatment. She was born, she died in my arms, and then she went to the morgue. But they have the audacity to tell us we still have to pay them. While i refuse to pay them, this is not a matter of money. This is a matter of what is right and wrong. Can the BBB help us have this bill removed? Thank you.

  Business response

  08/15/2024

  At ******* Health, we are dedicated to providing excellent quality care, and always prioritize our core value of placing our Patients First. We continually strive to deliver the best service and care to our patients and their families.We appreciate your patience while we researched your recent billing inquiry.

  Please be advised we need the patient's name , date of birth and the mother's name, date of birth and phone number to properly access and review. The message doesn't  have the necessary information required to locate and access the account.

  At ******* Health, we want to ensure you feel as informed as possible. If you need any additional information, or have any questions, please call our Patient ************************************ at ************** or toll free at *************.  You may also contact us via email at **************************.
  
  We want to thank you for choosing ******* Health for your family care needs and look forward to providing you with the highest quality healthcare.
  
  Sincerely,

  Patient Accounts Customer Service 

  ************** ph.

  ************** fax

  **************************

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Oschner continues to claim I need to pay for services that were never rendered. Oschner refused to provide life saving ICU/NICU measures. They require me to pay for these services to my daughter, despite not providing them. 
  
  Regards,
  
  ***********************
  
   

  
  

  Customer response

  08/21/2024

  Clarification:

  Patient: *************************** ********************************

  DoB: 2/9/23

  Mother: *********************************

  phone: ************

  Father: ******************************

  Phone: ************

  Business response

  08/26/2024

  At ******* Health, we are dedicated to providing excellent quality care, and always prioritize our core value of placing our Patients First. We continually strive to deliver the best service and care to our patients and their families.We appreciate your patience while we researched your recent billing inquiry.
  

  Please be advised the charges for **** are listed as the patient was given care by the **** team. You may obtain a copy of the medical records to get the complete breakdown of ******************** provided. We wish to offer our deepest sympathy on the loss of your child.
  
  At ******* Health, we want to ensure you feel as informed as possible. If you need any additional information, or have any questions, please call our Patient ************************************ at ************** or toll free at *************.  You may also contact us via email at **************************.
  
  We want to thank you for choosing ******* Health for your family care needs and look forward to providing you with the highest quality healthcare.
  
  Sincerely,

   

  Patient Accounts Customer Service

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a **************** in my right knee the facility charge was ****** medication **** My insurance was charged ****. This same service at *** at similar facility would have cost ******. Hospital has one code for multiple services some being major to minor. They could not give the proper code for **************** so they charged my insurance for a code a procedure that can included aspiration and eguipment.

  Customer response

  06/22/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Oschner Health Center Patient Financial Services regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  ******* has charged me for an injection shot 4 times last year that my insurance covers. They billed my shot as an unclassified drug through my insurance but wrote on my bill that it was a medical service. This was deceiving and I didn't realize they were charging me for my injection. I have told them twice that my insurance covers the injections and that they need to recode it so that my insurance will cover it. They refuse to do so and are asking me to pay for my injection. I am asking ******* to recode this and reimburse me for the 3 injections I have already paid for and to bill my insurance for all 4 injections as this is covered by my insurance. I am very upset that ******* not care about taking money from their patients that isn't necessary.

  Customer response

  03/19/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Oschner Health Center Patient Financial Services regarding complaint ID ********.
  
  Regards,
  
  *********************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩