Business ProfileforJack Gardner's 10 Minute Oil Change

They forgot to put oil in my car (2021 chevrolet traverse, less than 20k miles) and played it off as if it was a bad filter. As I was getting into my car, the dash said “low oil pressure, add oil” and it sounded like an idling 18 wheeler. When I brought it to the techs attention, he immediately freaked out and said to himself, but out loud, “oh my god did I not put oil in it!?”. The owner Michael ******* sprinted to my car, threw it in drive and drove it back around to the bay. There was a small puddle of fresh (but old) oil on the concrete right under where my car was idling. When he got out of my car, he never said a word, like it was a daily occurrence at this place. I walked back in the waiting room. When it was ready (for the second time), I walked out and told Michael they obviously forgot to put oil in my car, he said “oh no, it was a bad oil filter, there was two gaskets on it and it was causing air to get in” - I asked him to document that he drove my car with no oil in it. He wrote down some chicken scratch. I said that wasn’t good enough, and I asked him again to document that he drove my car with no oil in it. He continued to blame it on the filter / gasket. As he was pecking away at his keyboard to give me a paper saying what happened, the tech yells out “I’m so sorry” several times. Why would he apologize so profusely if it was just a bad filter!? I said “did you just forget to put oil in it?” And as he was going to answer, the owner cut him off and repeated the same story about the filter. I told him that I’m not an idiot, and that small amount of oil on the ground wouldn’t cause low oil pressure or the knocking sound. There was clearly NO OIL IN MY CAR!!! Before submitting this review I asked two other mechanics (one at a local dealership and another that owns his own shop an hour from here) and both said the exact same thing: “if it was the gasket, there would have been way more oil on the ground. They clearly forgot to put oil in it.”