Business ProfileforFirst Horizon

If there was an option for ZERO stars, I would leave that! Their customer service SUCKS. Been trying to close account since last year after I had to abruptly move. Nearest bank now 4 hours away after move. Wouldn't close after messaging via app, and still won't as wants me to go in-person. Brought my account as close to 0 as possible so wouldn't worry about dealing with balance, and they still won't close account. Now in the negative due to below balance fees. NOT MY PROBLEM AS I REPEATEDLY ASKED FOR ACCOUNT TO BE CLOSED. Unless this bank wants to pay for my travel to my nearest bank, CLOSE THE FRAKKIN ACCOUNT!

BBB REVIEW: Diana M*****- Iberiabank :
This is in response to your BBB Review regarding our customer service and closing your account at Iberiabank.

The protection of your security and privacy are of utmost importance to us. In accordance with Privacy rules, it is our responsibility to take precautions to ensure the security and confidentiality of customer records and information, to protect against any anticipated threats or hazards to the security or integrity of such records, and to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer.

Unfortunately, we were unable to verify your identity and therefore unable to complete your request. Please contact us at your earliest convenience so we may speak with you to obtain additional information to complete your request.

You may contact us by calling Customer Solutions at 877-304-3421, Monday through Friday 8 am to 6 pm, EST. Please reference the case number listed above when calling about this issue.

Sincerely,

Erica ******
Customer Solutions Representative
Iberiabank a division of First Horizon Bank

So IberiaBank wants me to spend more of my time dealing with their inability to NOT check their app messages? No. I have been trying to deal with this for months and nothing. But a report to BBB and all of a sudden I am top priority?!? Figure it out yourself. You have my messages through the app, just close the **** account already.

BBB Review #4701-- Diana ****** (d******************)

This letter is in response to your complaint to the Better Business Bureau ( BBB) Review dated February 3, 2022 of which we responded on February 4, 2022 and received further correspondence from you on February 7, 2022, regarding closing your bank account.

Iberiabank has completed your request and closed out your account effective February 11, 2022. As a courtesy, we have waived the $10 overdraft fee that occurred as a result of your most recent purchase. This brought your account back to $0 which enabled us to close out the account.

A copy of this letter has been submitted to the BBB to document our response.

Thank you,
Erica ******
Customer Solutions Representative
Iberiabank a division of First Horizon

I appreciate this. I really do. Thank you. But it does make me sad that it took posting to BBB for this to happen. But thank you for finally closing the account.