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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
after spending almost 600.00 dollars to get my front passenger window fixed it stopped working in less than a week first they told me they had to order a new window motor over the phone because only the drivers side window was working after that they said i needed a new widow switch now a mechanic that worked on my car before told me that the window motor was still good it was the wiring and i was told by David W***** only the front windows will work. i emailed him the day before i took my car back in and when i got there i asked did you get my email he said yes but he never responded back to my email. they said the wiring was bad so they fixed it now all my windows are working but for how long? you would think after spending all that money they would have seen the wires were bad. and for some reason they have deleted my 2 posts on their facebook page so now im filing a complaint with the better business bureau to the owner THIS IS NOT RIGHT. the second post on their facebook page i asked why they deleted my post or do i have to ask the owner through the better business bureau and i messaged them too they cant be bothered.Customer response
08/24/2022
partial refund and or the job done correctly and contact by the owner.
Business response
09/19/2022
Business provided response with documentation via postal mailCustomer response
09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17761847, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.