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            Business ProfileAmazing Windows & Doors

            Storm Window Repair

            Contact Information

            4305 Hessmer Avenue

            Metairie, LA 70002

            Visit Website
            Email this Business
            (504) 888-2660

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers Sales Windows & Doors.

            Products & Services

            Residential Windows and Doors, Door Hardware, Skylites, Stair Parts, Moldings, Attic Stairs

            Business Details

            Location of This Business
            4305 Hessmer Avenue, Metairie, LA 70002
            Email this Business
            BBB File Opened:
            4/27/2000
            Years in Business:
            26
            Business Started:
            8/20/1998
            Business Incorporated:
            8/20/1998
            Type of Entity:
            Corporation
            Number of Employees:
            19
            Alternate Business Name
            • Dmp Corporation
            Business Management
            • Mr. John A Roberts
            Contact Information

            Principal

            • Mr. John A Roberts
            Additional Contact Information

            Fax Numbers

            • (504) 888-7152
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Sonia S

            03/15/2022

            I ordered a window through this company. We signed the paperwork and were told it would take up to 22 weeks to receive our product. After a month I called to inquire as to the progress of our window's arrival, the desk manager, *** said she would call me back. I never heard back. I called two more times over the next two months and the same response was given with no call back. Skip to 3.5 months after we thought our order had been placed. It wasn't. I finally got in touch with the owner/manager, ****, who then refused to take any responsibility for the issue. **** claimed that the order was never placed due to a lack of initial payment. Instead of calling to complete the payment and resolve the issue, the order sat dormant. And because the order was dormant, the cost of the window had increased. So, even though I had called *** several times to request communication To myself or my contractor on the status of my order, not once was any action made by this company to see it through. To make matters so much worse, I never once got an apology, **** was consistently condescending to me on the phone and made no accommodations to come to a fair resolution.

            Amazing Windows & Doors Response

            03/16/2022

            The order in question is for a special size, custom window. ***** *****, whom I believe is the home owner, contracted with a established customer of Amazing Windows, She placed order with the contractor, not with Amazing. She has never entered into any agreement with Amazing Windows, Contractor in question WAS notified that since order was custom, and special, that a deposit is required. No such deposit was issued. The contractor is a customer of Amazing Windows, our policy is not to discuss any information with the Customer of a customer. Sorry this has come to this, I called Ms *****, tried to discuss, but she hung up on me. Amazing and all companies always require a deposit before custom items are produced. If she could prove that she gave a deposit for this custom window, we will honor the price she was quoted 4 months ago.

            Local BBB

            BBB of Greater New Orleans Area

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