ComplaintsforUnited Towing & Transportation
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
They towed my car and damaged my tire to where it could not be repaired and had to be replaced and cost me more money and were total a******* about what they did! I filed a claim with AAA with all proof of what they did, pictures, details from Dealership. They are rude, nasty, very unprofessional and should be out of business for their treatment of customers. They are damaging people's vehicles and not wanting to be responsible for their actions! They do not know how to do the job properly!Customer response
03/06/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by United Towing & Transportation regarding complaint ID ********.
Regards,
******************Initial Complaint
08/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
United Towing was dispatched by AAA to tow my elderly mother's car to *************************************************** on August 16, 2023. (Her name is *************************.) The driver towed it to a random body shop that does not take her insurance. United Towing will not answer any phone calls. An automated recording states that the business does not accept calls. We are unable to retrieve my mother's vehicle. I want United Towing to finish the job by towing her vehicle to the correct bodyshop.Customer response
09/12/2023
Better Business Bureau:
At this time, I have not been contacted by United Towing & Transportation regarding complaint ID ********.We do not have the car back. We still need help.
Regards,
*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.