ComplaintsforRyan Automotive Group

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Car was taken in due to rough idle and going dead on start. Business got my car on 9/19 and kept it until 9/26. Business claimed spark plugs and a fan were the problem. Charged me $943 plus card fees. I picked up car on 9/26/24. Within 10 minutes of leaving the dealership, the check engine light was back on. I took the car back immediately. Business tried to charge me an additional $161 claiming the car had a "new" problem that developed since I picked the car up ten minutes before. If this was the problem all along, then they owe me my $943 back that I had just paid for repairs that weren't needed. If this was part of the original issue, then they should have to fix it for free, since they signed off on the fact that the car was now fixed, and I had already paid $943 for this problem that they claimed was fixed. A "22 point inspection" was also supposedly carried out that deemed everything to be in appropriate running order on their initial repairs, prior to me picking it up. They should either refund the original money I paid, since those repairs obviously were not needed, or they should cover the cost of this new repair for free, since they didn't originally fix the problem that I paid to be fixed.

  Business response

  10/03/2024

  Vehicle was towed to us running bad with several codes in the computer, but basically undriveable.  When we pulled the codes from the computer there were multiple codes, including codes for the purge valve. But the purge valve won't make it run bad to where it has to be towed in.  But running bad and how it was could cause the code for the purge valve to set, or something that malfunctioned previously but was not working as the tests we ran and the vehicle ran while in our possession the purge valve had not reset any codes. Typical process is to clear all the codes from the computer and see what returns, which is the next step we took.  The only codes that returned were hard codes for the coolant fan and misfire, the misfire was why it was running bad and had to be towed in.  Those were the items that we repaired for the initial amount.  As the purge valve code had not returned at the time we did not suggest replacing as it was passing the tests at the time and we don't want to try and sell any customer something that we are not certain is failing.  The customer picked up the vehicle and not long after the engine light had come back on but the running bad and the other codes that we had repaired had not returned. We explained to the customer what had happened and why we didn't suggest replacing the purge valve to begin with.  The customer didn't care for our response or that it was going to cost additional money to repair.  There are literally thousands of things that can turn on an engine light, unfortunately the customer had more than one issue but we only suggested repairing what we could confirm had failed at the time.  Due to situation we elected to repair the purge valve at no cost to the customer and the vehicle has been picked up and to our knowledge all concerns are repaired as of now.

  Customer response

  10/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  01/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an extended tire warranty with my vehicle. ******* (service writer) at Ryan Auto Group would not honor my warranty. He stated that my tire tread depth was 1/32 and the warranty would only cover tires of 4/32 tread depth or greater. I bought a tread depth gauge and cannot get it to read under 4/32 in any place on my tire. I have text that he and I exchanged and then he blocked my number. I also wrote a review and have not been contacted by Ryan Auto Group. I would be happy to carry my tires to Ryan Chevrolet and allow them to educate me on measuring tire tread depth. ******* was more interested in selling me tires and air filtration products than he was in doing his job and honoring the warranty I purchased. It is my understanding that the warranty pays $40.00 less per tire than the dealership can charge the customer out right for the tire.

  Business response

  02/10/2023

  Business Response /* (1000, 5, 2023/01/26) */ We will be contacting the customer today to have him bring the mentioned tire to have our service manager look at the tire with him and see if there is anything we can do or if he is measuring the tire tread depth improperly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩