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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was quoted 175.00 for a hot water heater flush. The employee was late but when he arrived he checked the water heater said the thermostat had been put on vacation mode and moved it to normal mode then sat in his van waiting for the water heater to heat up. He then presents me with a 235.00 bill. I told him of the original quote, his response oh our prices went up, I said when less than 2 days ago, he responded this week. Cmon for turning a knob half a turn?
Business response
04/04/2024
*** *******
*** **** has left you a few voicemail to discuss the invoice but have not heard back. Please give us a call at 3186310235. The total bill you signed for was $200.07 and that was an error on ******** (The Plumber's) Part. The invoice has been corrected to the 1 hour minimum of $175.00 less your 5%discount. The $175.00 includes our trained technicians to locate the issue with the no hot water. Luckily we only found it was turned to vacation mode. Let us know if you have any follow up questions.
Customer response
04/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.