ComplaintsforLakeshore Chrysler Dodge Jeep Kia

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2022 ************** was damaged in an accident on 27 April 2022 with approximately ****** miles on it. I had it repaired at Lakeshore *** (330 *********************************************************************************). I delivered it to them to begin work on 29 August 2022 and they returned it to me on 19 October 2022. I paid them in full for the work they did. On the way home, I noticed some defects in the workmanship. When I arrived home, I found other defects. I documented the defects as thoroughly as I could and notified Lakeshore *** via letter dated 19 October 2022 (attached). Since then, their work has started to come apart and I communicated this to them via email dated 11 November 2022 (attached). I consider the car to be in worse condition now than it was on 29 August 2022 and Lakeshore ***'s collision center to be incompetent. Two other collision centers have affirmed this assessment. They've also questioned the structural integrity/safety of the car given the location of the failing weld and the generally poor workmanship.I should also note that Lakeshore ************************ damaged my car during a routine tire rotation at approximately ***** miles and had to replace a wheel. This was a result of the technician having installed the wheel incorrectly. Fortunately, I noticed that the wheel was wobbling before I got on the highway and was able to have it corrected before anyone was injured.The only remedy that Lakeshore *** has offered to-date is for me to allow them to try again. I've told them that this is not an acceptable remedy given the low standards of workmanship and absence of quality control demonstrated by their work on my car unless they also provide full-time independent oversight while the work is performed. They've refused. They've also refused to propose a remedy in writing so that it's clear and mutually accountable.They aren't returning my phone calls and have never meaningfully responded to any of my written communication.

  Business response

  11/21/2022

  Scheduling **************, to come back in to resolve issues. Will cover his transport while we remedy issues. 

• Initial Complaint

  12/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  purchase 2021 jeep willy"s sport jeep February 10,2021 .on September 1, 2021 went to the ******************* in ********** ********* due to shutting off without no reason ******************* said that they couldn't find the problem but it was a problem they findout what it was so they suggested to bring back to Lake shore dealership where *************************** purchase it from Lake Shore kept it from September **** 2021 Lake Shore said the reason was due to a damage fuel line. October **** went back to ******************* for the same reason. On the October 18,2021 went to pick up my jeep and AJ Technician said that it was a bad ground wire for the reason December 5,2021 it broke down and again due to the same reason and stayed in my driveway until December 9,2021 we contacted Ms.Crystal case number ******** and Lake Shore dealershipp wants to keep repairing the jeep without a rental and until the warranty expires.

  Business response

  12/16/2021

  Saw customers desired result was exchange, will contact to start the trade process and offer solutions to make the customer happy. 

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