ComplaintsforMike Smith Heating and Air Conditioning
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for a service to have my a/c unit repaired in August 2023, the company Mike's A/C repair sent out a technician to repair the unit and stated he would perform a diagnostic. He charged for parts and labor. After paying in full and having the having the parts replaced, I still was without a/c after spending over $3000, to replace coil, coolant, thermostat battery , and and other accessories. Once the technician stated the job was complete , the technician stated the home should start to cool, and after two days I notice the a/c unit did still not work properly to blow cool air from unit. I also had a manufacturer service agreement that includes minor repair, routine maintenance, and coolant service that was purchased at an additional $432. This was paid for to ensure if any other issues occur that I would be covered under the service agreement, this ordeal has been very frustrating and has had been affects on my family level of comfort in the home. I finally spoke to the owner of business only to be told he would have someone take a look at it again in which I did not trust the company to make any other repairs after having back and forth conversations about the until for a year. I did contact a new a/c repair company in 2024, there was a technician dispatched soon as possible and assured he would fix the issue. The service was $500 and the tech fix the issue in no time. The issue was that the first company did not connect the coil to the a/c unit causing no cold air to fluctuate throughout the home. After finally getting in touch with the owner after a year ,the technician said "it was hard to get to coil for the repair ". A/C repair owned by Mike ***** asked " how much did I pay to the company that fix the issue". Mike ***** via phone call stated he would refund me back the $500 via a check to written out to me, that was over 2 weeks ago from today and I haven't been able to reach him since.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.