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Find a Location

Adult & Pediatric Dermatology PC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Adult & Pediatric Dermatology PC

      526 Main St Ste 302 Acton, MA 01720-3301

    • Adult & Pediatric Dermatology PC

      133 Littleton Road, Suite 205-206 Westford, MA 01886-3115

    • Adult & Pediatric Dermatology PC

      30 Lancaster Street Boston, MA 02114-1704

    • Adult & Pediatric Dermatology PC

      54 Baker Ave Ste 305 Concord, MA 01742

    • Adult & Pediatric Dermatology PC

      190 Groton Road, Suite 120 Ayer, MA 01432-1124

    ComplaintsforAdult & Pediatric Dermatology PC

    Dermatologist
    HeadquartersMulti Location Business
    View Business profile
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    Complaint Details

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    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I am a current patient of Adult and Pediatric Dermatology in **********, **. Back on 4/9/21, I saw ******************************* for a new patient exam regarding acne scarring and the treatment options going forward. She recommended a series of four chemical peels and two topical prescriptions. I paid for the new patient exam and the four chemical peel package deal on that day for a total of $607.86. On 9/3/21, I went back for my fourth and last chemical peel. Somewhere along the lines, they had added in a consultation to that appointment as well. We did not discuss anything that would necessitate a consult. I simply received my last chemical peel and made a follow-up visit for a month out to evaluate the completed treatment results. I ended up canceling that follow-up visit within a week when I received a random **** for $246. When I called to question this ****, I brought up all of the appointment dates and fees coinciding with those visits, explaining that I do not owe anything more. I had to call three different times to follow up with them about this situation because no one got back to me. Every time I spoke with them, they were unable to figure out where this fee was coming from. Eventually, I received a paper in the mail stating the unpaid fee went to collections. I called them again and they got back to me a week later in an email stating they had charged me for an office visit because of the added "consult" in the September appointment. A consultation that I did not have. This is still an unresolved issue, and I am extremely disappointed in how this billing error has been handled overall.

      Customer response

      01/30/2022

      I have not heard from the business in response to my complaint.

      Business response

      04/05/2022

      Thank you for giving us an opportunity to respond to the above-referenced matter. APDerm and its managed practices are subject to HIPAA and other privacy requirements that prohibit us from sharing any patient information in a public forum without a patients authorization. I am happy to speak with you directly about this matter. You can reach me at ************.

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