Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Arbour Counseling Services has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Arbour Counseling Services

      14 Fordham Rd Allston, MA 02134-3006

    • Arbour Counseling Services

      10I Roessler Rd Woburn, MA 01801-6208

    • Arbour Counseling Services

      384 Washington St Norwell, MA 02061-2010

    • Arbour Counseling Services

      411 Chandler St Worcester, MA 01602-3339

    • Arbour Counseling Services

      100 George P Hassett Dr Medford, MA 02155-3258

    Business ProfileforArbour Counseling Services

    Mental Health Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Arbour Counseling Services, A division of HRI Clinics, Inc. is specializes in individual, couple and group counseling services for all ages. In addition, the company provides and specializes in the following areas: Addictions Recovery, Child and Adolescent Pshchiatry Trauma Services, Women's Issues and Developmental Disabilities. The company was established and incorporated in Massachusetts in 1981. The company employs 40 people. Ms. Ruth Kinghorn is the Director, Mr. John Fletcher is the CEO, and Ms. Jennifer Whitman is the Office Manager. Any questions or problems should be directed to the attention of Ms. Whitman.

    Business Details

    This is a multi-location business.

    Find a Location

    Arbour Counseling Services has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Arbour Counseling Services

        14 Fordham Rd Allston, MA 02134-3006

      • Arbour Counseling Services

        10I Roessler Rd Woburn, MA 01801-6208

      • Arbour Counseling Services

        384 Washington St Norwell, MA 02061-2010

      • Arbour Counseling Services

        411 Chandler St Worcester, MA 01602-3339

      • Arbour Counseling Services

        100 George P Hassett Dr Medford, MA 02155-3258

      Location of This Business
      14 Fordham Rd, Allston, MA 02134-3006
      BBB File Opened:
      12/31/2000
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Incorporated:
      1/1/1981
      Type of Entity:
      Corporation
      Number of Employees:
      600
      Alternate Business Name
      • Arbour Counseling Services, Woburn
      • Arbour counseling service, Haverhill
      • HRI Clinics, Inc.
      Business Management
      • Ms. Jennifer Whitman, Billing Manager
      • Mr. Eric Ekberg, CEO
      • Mr. Leon DeMartin, CFO
      • Mr. Arni Casareale, COO
      • Ms. Kelly Bauks, Director of Compliance
      • Ms. Christine Studley, Director of Human Resources
      • Ms. Shakuntala Anderson, Director of Community Relations
      Contact Information

      Principal

      • Ms. Jennifer Whitman, Billing Manager
      • Ms. Kelly Bauks, Director of Compliance

      Customer Contact

      • Ms. Jennifer Whitman, Billing Manager
      • Ms. Kelly Bauks, Director of Compliance
      • Ms. Christine Studley, Director of Human Resources
      • Ms. Shakuntala Anderson, Director of Community Relations
      Additional Contact Information

      Fax Numbers

      • (781) 305-3784
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kaitlin T

      1 star

      06/10/2024

      I have been going to Arbour counseling since I was 18. I am 37 years old now I have been Medication And never gave any problems with my appointments or making them I was rudely called by an Arbour counseling representative from the *************** which I have been going to for 20 years. Talk to me like a child and tell me I couldnt get my medication anymore through them. the reason why she said that is because my therapist who used to be at Arbour counseling left and went to a different practice in the same building. There was an agreement that I could still see my medication doctor at Arbour and continues it to see my therapist that I had spent so long working on my issues and gaining trust with. This call was sudden abrupt and rude. They gave me no assistance in finding somewhere else to receive my medication. I have called several times now to get my medical records faxed over to my new medication doctor and continue to not get a response. Used to be a good place to go but now, things have gone downhill so much that they cant even provide good service And return calls in a timely manner for their patients. If anybody takes medication, they will know what I am saying when I say how terrifying it is to have a doctor call you and tell you you cant get any of your medications anymore that you have been on for 20 years and they have no assistance for you to find somewhere new to go. And let me remind you that I did nothing wrong. I made all my appointments and was always respectful. Ever since *****, the previous Director ***** left the whole place is so unprofessional full of medication doctors who just prescribe whatever because they are like 90 years old. I think it is horrible business to end a relationship with a 20 year patient the way that they did. I highly advise anybody looking for a doctor or therapist or is currently a patient at Arbour counseling to seek a different medication/therapist office.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.