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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I first ordered a pair of boots in Feb. of 2023. I exchanged them because one boot had a defect in the sole. No problem exchanging them. Got my second pair 6-8-23. When I received them I tried them on and one boot felt like something was on the insole. It was very uncomfortable. I took out the upper insole to see what it was, and it was a hard ridge going across the whole inner sole of the boot. I returned them to get my money back About two weeks after that I get the same boots in the mail with a note that says these boots are not defective. I took the boots to a local shoe repair man that has been in business over 40 yrs. to get his opinion. He told me the boot was definitely defective. Said it was dried glue that bunched up when the manufacturer was putting the boot together. sent a letter to ******** telling them this. Told them to email or call me. It has been about ten days and have not heard anything. Just want to return the defective boots for my money back. To avoid confusion my fiance has spoke with them several times on the phone and also has emailed them. Her name is *****************************. The order number for the boots is *******.Customer response
11/06/2023
I have not heard from the business in response to my complaint. I will call you 11-7-23 between 8:00 am and 12:00 pm mountain time. Dont understand everything I am suppose to do.
Business response
06/05/2024
This order from Shoeline.com ******* for ***************************** was fully refunded on 11/16/2023 for a defective item for the amount of $244.90.
Sincerely,
Shoeline.com
Customer Care
Initial Complaint
12/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a pair of boots on December 13th, I have not received anything. No boots, not even a shipping confirmation. The site says they ship within 2 business days - its a lie.Customer response
01/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.