ComplaintsforBoston Real Estate Collaborative, LLC
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Thatch is a branch of Boston Real Estate Collaborative and provides temporary housing including rentals for students, professionals and others seeking a living space for a minimum amount of time. I am a travel RN whom is on contract in the Boston area. This complaint is regarding my stay at the ************************************************************ property owned and managed by Thatch/Boston Real Estate Collaborative that began on November 5, 2022 and was to end on February 12, 2023. This property consists of 7 co-living units with a shared common space including a kitchen and living room area. On December 2, 2022 residents of 33 Highland had a gathering that started with a few attendees and quickly grew to an all night party with loud music and drinking until 4am. This was an unacceptable living situation for a professional. The building next door (also Thatch) joined this party. I contacted Thatch to file a complaint and asked to be relocated to the identical unit in another building. Thatch could not provide this particular unit and offered me a unit in the party house next door. I declined knowing that the building had had a party of its own on the same night and on additional occasions. I notified Thatch that I would seek alternative housing and would like a refund as of a December 11th move out date. Thatch agreed via email to provide a $2133.82 refund. After finding new housing, I notified Thatch of my departure and asked when I can expect a refund payment. ****** replied with an email stating they would not provide a refund, which completely contradicts their previous promise. I would like to be refunded for the amount that was quoted in a receipt I received from Thatch for the amount of $2133.82. I have attached supporting documents. Please let me know if further information is needed. Thank you very much.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.