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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered Trend Micro Maximum Security - 3 Year / 10 Device software program from them on February 13, 2023. This was supposed to be for three years and expire in ****. I woke up this morning and my account was deactivated and I no longer have an anti-virus working on my devices. I called Trend Micro and they advised that it was the seller, World IT Center, that initiated the deactivation of my account. I called ********************** and was told that they could not help me because I couldn't locate the order number. I was able to supply all other information, such as date, time, Activation Key, etc., but they refused to help me. At this time, due to my frustration with the lack of assistance, I have already ordered the same product from a different vendor. I would like to receive a full refund on this product. It was supposed to be active for 3 years, and they disabled it less than 2 months after I activated the product with Trend Micro.Thank you,*************************
Business response
05/08/2023
Dear BBB team: We sell all types of antivirus software. Trend Micro Antivirus had a problem, and we are actively working with the customer and Trend Micro to fix the problem. The customer will receive the product and service at no cost to them. regards, CEO ******************Customer response
05/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.