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          Teddy Bear Pools, Inc. has 1 locations, listed below.

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            Business ProfileTeddy Bear Pools, Inc.

            Pool Contractors
            BBB accredited business

            Contact Information

            41 East St

            Chicopee, MA 01020-2605

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            Email this Business
            (413) 594-2666

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            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/27/2013

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            According to information provided by the company, they offer sales, installation, service and repair of in-ground and above ground pools, spas and hot tubs, as well as parts and accessories.

            Business Details

            Location of This Business
            41 East St, Chicopee, MA 01020-2605
            Email this Business
            BBB File Opened:
            7/2/1999
            Years in Business:
            48
            Business Started:
            3/1/1976
            Business Incorporated:
            3/16/1976
            Accredited Since:
            6/27/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 111889 for this business, issued by Office of Consumer Affairs & Business Regulations. The expiration date of this license is 2/7/2025.

            These agencies may include:

            Office of Consumer Affairs & Business Regulations

            10 Park Plaza, Suite 5170

            Boston MA 02116

            (888) 283-3757

            https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation

            BBB records show a license number of HIC.0520951 for this business, issued by Connecticut Department of Consumer Protection. The expiration date of this license is 3/31/2025.

            These agencies may include:

            Connecticut Department of Consumer Protection

            165 Capitol Avenue

            Hartford CT 06106

            (860) 713-6050

            Type of Entity:
            Corporation
            Alternate Business Name
            • Teddy Bear Pools & Spas
            Business Management
            • Mr. Theodore Hebert, President
            • Ms. Joann Wrona, Manager Inground Dept.
            • Mr. Jim Cloutier, Manager
            Contact Information

            Principal

            • Mr. Theodore Hebert, President

            Customer Contact

            • Mr. Theodore Hebert, President
            • Ms. Joann Wrona, Manager Inground Dept.
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On october 19 two service men came to close my above ground pool. i was told that they would have plugs, covers, etc if I did not have what I needed to close the pool. In the process of closing, one technician broke off a s**** to the filter. He said it was rusted and that I would need a new filter cleaner to open the pool next spring and that the pool would leak past the filter line but that should be no problem for the winter. When they left to collect the check, the technician said that I had nothing to worry about. I paid ****** reluctantly, then went to the back to check the pool. They had a cover on that I took off last spring. When I took it off it had no holes in it. When I looked at the cover, it had a huge hole in it.so basically, rather than informing me there was a hole in the cover, put on a faulty cover, collected the money and left. I cancelled the check. When the company comes back to rectify the unprofessional actions of the technicians and redoes the closing the ensure it is safely winterized, I will reissue payment.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Theresa P

            08/28/2024

            I want to write this review to inform customers seeking leak repair work on their pool from Teddy Bear Pools in ********. I want to start by saying that Chuck from Teddy Bear Pools is a poor communicator, rude and lacks customer service skills. First, Chuck made an appointment with me for 10am; however, the repair tech did not show up until 11:15. I did not receive a call letting me know they were running late. So, I called Chuck and left a message at 10:15, but no one returned my call. I was left wondering if they would ever show up. Upon arrival, they did not apologize for being late. The vinyl patch they were going to use did not match my pool and they had a limited selection. I stated to the repair tech that I was not told that the patch would not match and if they could come back I would try to find a better matching patch. I spoke with Chuck via telephone regarding the vinyl patch and it not matching properly, and he stated they would have to charge me an additional service fee to come back out. When I spoke to Chuck regarding my concern about the liner not matching he lacked empathy and was a challenge to communicate with. I feel all of this could have been avoided if it was communicated to me beforehand.

            Teddy Bear Pools, Inc. Response

            08/30/2024

            Per your request we came out to patch your pool liner . We schedule days but not specific times since we do not know how long each service call may require. You requested that our tech not patch your pool because you wanted an exact match to your existing liner. Since your pool is a non TBP we do not have access to your manufacturers liner ,however we do have several viable materials that are close in pattern and color. It is important to note that even if we had the exact material, normal wear and tear, in addition fading from sun and chemicals , would have lead to an patch being different shade than existing material. Your special request for a material we did not have, and that you need to acquire, is not with in our control and solely at your discretion. It then incurs a return trip fee as we were not able to complete repair because you turn our techs away.

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

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