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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To whom it may concern,I attended the Rhode Island Comic Con on Saturday. I must say it was a huge disappointment. Not only were there next to no COMIC vendors, RI Cons poor planning prevented me from obtaining the memorabilia with ***** (aka Dogpool). Mind you, this was something that I had pre-purchased.The entire event was terribly planned. I was given a time of 1:30 for the start of the event. When I showed up I was told by a Con employee I could not stand in waiting line due to "fire department concerns". I came back again at 2; same thing. When I attempted to wait elsewhere a Con PA announcement could be heard: do not stand in the aisles. Patrons need to move to the booths they are going to.Can you see a problem here?After discovering RI Con employees were trying to determine if they could even get the prepaid people through, I gave up and hoped the next selfie event (scheduled for 3:30p) would be better.When I arrived at 3:30p I was told the dog had left and would not be returning until 4p. When I returned at 4p there was still no dog and a line had formed that consisted of, by my count, 200+ people.The end time for the event was advertised as 4:30p. I needed to leave the Con by 4:45p.Given that ** Con broke it's contractual obligation to provide the goods I had pre-purchased, I'm requesting a full refund. Paying fans deserve to be treated far better than this. Thanks for your anticipated response. ******* *****
Business response
11/04/2024
Please note Ms. ***** had not contacted us at all prior to this complaint. Had she done that, we would have informed her that qall she had to do was message Epic Photo Ops for a full refund of her autograph tickets. The instructions she needs to follow can be found here: *******************************************************************************************************.
Please also note this information is available on our website via the Epic Photo Ops FAQ.
Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased 2 VIP tickets to **************** Coloc Con 2023. The tickets were to include an exclusive shirt. I still have not received either of my shirts and just jeep getting told that they haven't gotten them and to wait. It's been 5 months and at the convention they said they would have them within a month of the event.Business response
01/24/2024
We acknowledge the delay in sending the shirts that were just one element of the *** package. We have experienced numerous issues with our t-shirt vendor, including damaged deliveries and incorrect product. We are expecting to deliver the remaining shirts within the next 15 to 21 days. We apologize for the unexpected delays. However, please note, the disputed amount is $350, but the value of the t-shirt (the only elment in question) is $24.95.Customer response
01/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I purched 2 tickets so it would be a value of $50. Also your customer service representatives have lied about you were going to have them a month after the event. Then I was told via email that they were already shipped to you back in November. Now your saying another 2 to 3 weeks. This is unacceptable. Your company is living to people who spent tons of money at your event. Also you way over sold VIP tickets and did not think about fulfilling your promises until after the event.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
01/24/2024
We certainly take responsibility for this, however we never lied. Unfortunately, our vendor failed to follow through on commttments they made to us, up to and including being closed for an entire month ********************* for a shipment.
To compensate you, we would like to offer you a $50 credit toward tickets to **************** Comic Con ****, in addition to sending your shirts wthin the timeframe previously mentioned. We can provide a code for you to redeem your $50 credit.
Customer response
02/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have tried to reach someone at Altered Reality Entertainment about the promo code they promised and no one is returning my emails. Is there any way you can help get me in touch with someone who can help.
Business response
02/01/2024
Please have the customer contact *********************** at ********************************* I will handle the discount code directly for the customer.Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a *** ticket for rhode island comicon (altered reality entertainment). The main perk and selling point of the *** pass was a fast pass to get autographs and photos. other perks included a "gift bag" - the bag itself was given out for free to other guest in a different color. the gift bag for ***'s had a comic book, $25 gift card and a pin in it. A vip lounge and 1 hour early entry to the event. I was refused to use the fast pass portion of the vip pass for 5 different guest. When I submitted a complaint to the company they told me only a few guest were covered under the fast pass. - no where on the website did it say this also every guest had a line marked general admission and a separate line marked vip so they were lying to me. when i confronted them with this they said they would talk to the people on the floor about it and fix it for the next day and refused to give me any type of refund for the cost of my *** ticket. I consider this false advertising I purchased that ticket for the convince and time savings it advertise and was unable to use it for that. I purchased a 3day pass for my wife $137 and a *** pass for me $282 and spent over $2000 while at the venue. ( I do have copies of email conversation i hadBusiness response
11/07/2023
The complaintant named specific guests that he was refused access to the *** fast pass line. We have confirmed that all four guests did in fact have *** lines, and no attendee with a *** badge was refused access to those lines. Further, guest did confirm that he successfully redeemed his autograph tickets, which was also confirmed with Epic Photo Ops.Customer response
11/08/2023
I did get my autographs but I was not allowed to use the fast pass and had to sit in the general admission line. So I had to waste more time getting the autographs. This isnt about if I got the autographs this is about the fact that I purchased a product to get the benefit of saving time and was not allowed to use it.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business response
11/09/2023
The claimant is stating he did not receive benefit of his VIP status, but the autograph tickets he purchsed for the guests in question were redeemed, and these guests did have VIP express lines. No additional details have been provided to substantiate his complaint, nor has he suffered a loss, since the autographs he sought after were acquired. Rhode Island Comic Con is a very busy event with ******* attendees. No timeframe is guaranteed in acquiring autographs from high-profile guests. The claimant attended the event, he received the autographs he sought after. There is no reason for a refund in this matter.Customer response
11/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
when I went to *********************** line I was told there was only one line no vip line and had to wait in line with gerneral admission, when I was in *************************** line I was told I couldnt go in vip and had to stand in general admission, when I was in *********************** vip line I was ignored until all of general admission had gotten signatures, when I was in ******************** vip line I was ignored until all of general admission was taken care of. My issue is the service I paid for and was not allowed to use. I want to be refunded the difference of a vip pass and a 3 day pass. I was treated like general admission not a vip. I wasnt complaining about not getting signatures I was complaining about my time being wasted.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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