ComplaintsforPrima Care, P.C.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. I am a patient of Dr. ***** ******. On countless occasions this doctor has not only recieved phone calls from my dad. But has been faxxed by ******* on Quequechan St. In fall river *************. In regards to a very essential medication. On most days his receptionists do not answer at all. This doctor is unreachable 95 percent of all call attempts. Refills are haulted on my 5 mg medication of **********. A medicine I have been on since October of 2023. ******* will have record of their faxx attempts. My father has left countless voicemails and calls at this office. They keep either ignoring the issue at hand or refusing to refill entirely. If I do not recieve a refill on this medication within 4 days. I will have rebound hypertension and possibly severe medical issues. This office has a habit even seen in reviews of ignoring paying patients. Please help with reaching this office. My name is ****** ********* III. And all I am in need of is Amlodopine 5mg. Which is a blood pressure medication. I have already been given an emergency dose from *******. I have been lied to and misled for months. If not by the doctor by his receptionists. Who are untrained and unavailable.

  

  Business response

  11/04/2024

  Thank you for bringing this complaint to our attention.  Dr. ***** ****** is the Primary Care Physician for this patient.  Staffing issues were, in fact, present this summer, impacting the office's ability to answer patient phone calls "real-time" and resulting in frustration for those individuals needing prescription refills and other attention.  These staffing problems have been addressed and the response time for Dr. ****** has significantly improved.  Mr. *********** medication request, according to our records, was addressed 2 days after he filed this complaint.

  We apologize for the inconvenience to Mr. **************** He requested "replacement".  If he would like us to find him another physician to assume his care, we can certainly help in that regard.  

  Since July, our records indicate that Mr. ********* has rescheduled and then failed to come to a Gastroenterology appointment, and that he has canceled 2 appointments with Dr. ****** (8/5 and 10/17/2024).  If he would like Prima CARE to assist with access to Dr. ****** or if he would like a new physician, please have him contact my assistant, ****** ******** at ******************* Again, we apologize for any barriers that he perceived to receiving the medical care that we hope to provide at Prima CARE.

  ****** *****, MD

  Chief *************** Prima CARE

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've been trying to return a asleep apnea machine for months now as they keep charging me for it because i can't use it. This company has me call adapt health, adapthealth has me call prima care, it's completely back and forth and all I'm trying to do is get a shipping address to return the mask. But because both companies work with each other and both are making money off of this i feel as though they're holding me hostage. I'm willing to return the item and not pay anymore but they won't take it back because they won't make money from me if i do. I tried again today 7/24/2024 to call prima care again and was met with a ton of attitude on the phone and was told they'd call me back after they look into it. It's been a few hours and I'm not expecting them to call back at this point

  Customer response

  08/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My phone numbers do not work when I call my physician or any of the other Prima **** Drs and services we use. It seems our numbers were blocked when the phone system was changed. Have brought this up with my Dr ****** numerous times and written to the Prima **** on line suggestion box with no response. I cannot call the general number either. The 3 numbers blocked are ***************** 835 **** and ************. I am very very happy with Prima **** care from a medical standpoint but not being able to call any of their numbers is just short of dangerous. Thank you for your help. I dont know where else to turn.

  

  Business response

  08/11/2022

  Dear BBB:

  ********************** CARE was made aware of this patient's phone issues on 7/21/22 when she mentioned this problem on our company website.  As the Chief Medical Officer, I take any access issues and "customer service" issues seriously.  ********************** CARE's IT experts quickly determined that the problem was not with ********************** CARE's phone system, but was with her cell phone carrier.  Special thanks goes to ************ from our IT staff, who went "above & beyond" to contact ATT and *** to rectify the problem for her.  

  We are grateful that we could assist our patient with the connectivity problems that she was experiencing, and we are available at any time to any of our patients who are experiencing problems with our offices, website, or Health Portal.

  **************************, MD, *** ********************************* ********************** CARE

  **********, **

   

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