ComplaintsforPulse Fitness Group USA
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Complaint Details
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Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
... I placed an order for our company with Rebirth/Fitnessplus/the Pulse Group *** for 1 cybex leg press, 1 cybex 45 calf machine and 1 hammer strength bicep curl. I then paid $5,885.00 to the Pulse Group *** account for the 3 machines, including shipping to *******. Supposedly, the refurbished devices should be ready for dispatch within 6 weeks. That started the dilemma. The contact person assigned to me simply does not answer and does not respond to my numerous emails and telephone inquiries. ***********************, as "Head of Sales", then communicated reassuringly and actually promptly, so it took me a while to come to the conclusion that the devices were not available at all. What finally convinced me was the statement that certain spare parts were allegedly not available from Cybex *** or are currently not available due to Covid. After my personal call to Life Fitness, this turned out to be a simple lie. I then canceled my order and requested a refund of the amounts paid. First, credit notes were sent to me, which are then supposed to be released for payment by the accounting department (***********************) and the **** After there was no response to my request for payment, I received an email from ****** that it would take another 3-4 weeks. After the 4 ************************ was away on vacation and could not be reached again. I then "complained" to *********************** again, **** reassured me with decisive words and after a while ****** emailed me again and apologized again. so the dance went on and on over the summer until I finally escalated the matter to our attorneys for a lawsuit against the Pulse Group *** **** for payment and to file criminal charges against *********************** and *********************** personally for fraud.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.