Business ProfileforSalvadore Auto Group

After the ***** ****** ** was announced by ***** as an upcoming vehicle, I placed a $100 fully refundable deposit down on a reservation for the vehicle on July 18, 2022. Per the Terms and Conditions of the reservation agreement, the deposit was received and held by my selected dealer (Salvadore Chevrolet in *******, **). After ***** started producing the vehicle and shipping them to dealers, which was over a year later, I decided that I no longer wanted the vehicle, and I cancelled my reservation on September 15, 2023. I received a confirmation email (see attachment showing that my reservation was cancelled) saying that I should receive a refund on my deposit in 7 business days. I did not receive a refund in the 7 business day time frame as described in the Terms and Conditions, but I decided to wait before reaching out because other customers mentioned getting their refunds months later.Two months later in November, after still not receiving my refund, I reached out to the dealer to ask about the refund and they claimed that ***** was holding up fulfilling refunds. Later on, I contacted ***** corporate who also sent me the same email as before saying that my reservation had been cancelled. But still I did not receive my refund. It has now been more than six months later, and I have not received my refund. I have visited the dealer in person and called them and each time they have made excuses or not given a clear answer for why my refund hasn't been refunded.Not once during this process has anyone from the dealer reached out on their own to contact me and explain what is going on. It's only of my own efforts and volition that I have even been able to speak with anyone there. Even when I was promised by an employee of theirs that someone would be calling me back, I received zero follow up. To this day, I have not received any indication from the dealer that they are making an effort to refund my deposit.