ComplaintsforJim Stepanian Contractor
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Contractor hired to build a 2 car garage for $116,655.00 Contractor requested 50% of funds up front, ($58,328.00) which I paid on March 25th. No items were special order items. Second payment was of 20% ($23,331.00) due after foundation and back fill ($29,163.00 which is 25% in correct calculating on contract), I requested a change in second payment on May 2, 2022 due to there was absolutely no proof of any orders of lumber, doors, windows, garage doors, siding, etc. after requesting proof. On May 4, 2022 Contractor rejected the request. On May 5, 2022 requested a different change of proposal. On May 7, 2022 Contractor and I had a verbal agreement and I issued a check in the amount of $18,700.00. The Contractor took and cashed this check. At this time the Contractor had $77,028 and the only thing that was done was the foundation and back fill. I had no proof of any orders of any supplies and or stock. The Contractor had 2/3 of the total contract. Partial lumber order was delivered on May 13, 2022. With many text and email back an forth. on 5/25/22 the Contractor wanted more money which was not due. Contractor stated that all work would stop if he did not receive the amount on the original contract. Contractor told the framers to leave at 1:30 pm that day and would not return. I at that point terminated him off the permit.At this point, I was missing partial order from ******** Lumber, no doors, no windows, no garage doors, no siding, no roofing. I was left with some lumber. Any assistance would be appreciated.Business response
08/02/2022
See attached response
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.