Business ProfileforLiberty Flagpoles

The bottom telescoping locking sleeve broke in 6 months so the flagpole won't stay extented. Liberty flagpoles contacted the manufacturer and they offered for me to order the replacement part and sent a ******* video of how to install it. As someone with substantial injuries there's no way I can get this done as you have to completely disassemble the entire pole. They make it sound like they manufacturer the product themselves with "a lifetime warranty" but neither is true. The warranty is said to only be for 30 days according to the phone receptionist. As a combat vet I thought I was supporting a veteran owned company that was manufacturering their own American made products. They're a middle man store front with a blue falcon owner that has false advertising all over his website. Over $800.00 wasted.

All of our flags and flagpoles are made in *******. Our return policy is 30 days for a full refund or replacement of damaged products (for non commercial products).The flagpole you bought is made in *******. We work with a manufacturer to create our branded telescoping flagpole to our specifications, under our name. Our warranty provides you with a brand new flagpole if the flagpole itself is bent or damaged. The interior parts are easily replaceable. We clearly state that the warranty only covers the flagpole; therefore, any type of labor charge or internals or other parts would not be included.All of these policies are very clearly listed throughout the website. We have hundreds of orders per month and rarely have any issues at all. The telescoping flagpole you bought is the highest-spec telescoping flagpole on the market. We always try to go above and beyond for our customers, and unfortunately, at times, people still walk away upset. We can absolutely replace the piece inside of your flagpole to ensure it fully locks into place. We provided you with great customer service throughout this, and we tried multiple solutions. Unfortunately, what you are asking for is very far outside of the bounds of our policy, which can be found throughout the website. All of the details can be found either on the product page, the shipping policy page, or the refund policy page. These pages can be found under the main header under the 'About Us' dropdown, which is present on all pages of the website, or in the footer of every single page on the website (beside the cart page, of course). Finally, we are a small business, trying to focus on American-made products that represent the country we love. We are obviously in business to make money, but we have supported boy scouts, multiple military units, schools, charitable causes for military members, and more, through donations of flags, flagpoles, and, of course, dollars. To assume that your one bad interaction is the summation of the character of a person and their commitment to a cause is very shallow. You are personally speaking about someone you have had no interaction with (blue falcon).We would still love to help you find a solution to this issue, so please feel free to stay in touch with our customer care team that you have spoken with multiple times, who answers the phone every time you call, and who has offered multiple solutions to you. They are top-tier in any industry and have handled your frustrations with professionalism. I believe that is a testament to the character of our company. We deeply appreciate your service and sacrifice for this country. We are honored that you chose to purchase from us. I hope we can come to a conclusion on this matter that resolves your issue, and I will be sure to check in and see if we have other potential options to provide you.

Update. Having had several communications with them and proving to them through photos and a link to their own website showing nowhere did it say limited lifetime warranty they went back and changed it to limited lifetime warranty without agreeing to send me a replacement. They again said we only warranty the pole. Again nowhere in their original description did it say anything outside of lifetime warranty. Even still the locking sleeves are part of the pole. I spoke with my lawyer that went through the website with me and agreed that it didn't state anything other than lifetime warranty. We took screenshots and made copies of what it originally said. I've also got the emails where I sent them that information as well. Instead of owning up to their mistakes and doing the right thing they double down and continue saying condescending BS. Don't need to meet a Blue Falcon to know anyone who runs their business like this is indeed one.