ComplaintsforCopeland Subaru Hyannis

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dealership sold me a car which broke down and resulted in tows, repairs and rentals that were not covered by the protection plan that I purchased from said dealership. It was found by a licensed auto repair service that the dealership had done faulty repairs on the vehicle prior to selling it, using washers to repair an emergency brake instead of authorize parts, but reported to ****** that they put new brakes and tires on the vehicle. Dealership took back the car, but required me to purchase another car at the dealership as my only option. I received no reimbursement from the repairs and rental that I paid out of pocket.I have never received the full amount back from the warranty company or the ************* policy and my attempts to resolve this with the finance manager at the dealership go unattended. They sold me a car that was unsafe to drive and have not taken responsibility for that. I am waiting for $1400 back from the dealership after waiting four months

  Business response

  05/15/2024

  We have since been in touch with ********************** and she has been refunded her GAP insurance of $1134.29. She has also received a refund check of $2599.63 for her aftermarket extended warranty contract. As our business manager told her that we would reimburse her $2900.00 we will be reimbursing her an additional $351.00. Before cutting that check, I have been in touch to request any additional receipts for which she may be looking for compensation for (ie. towing, rental repairs etc.) We do not compensate for lost wages. Once we receive her receipts, we will issue an additional check which will include the $351 for the service contract. We do apologize for any issues or inconvenience this may have caused. ********************** did wish to purchase an inexpensive vehicle that did have ****** miles on it and unfortunately we can not for see additional issues that could or may occur.

  Customer response

  05/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

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