Business ProfileforInnSeason Vacation Club, LLC

Initially drawn in because we won a free trip from a raffle style contest at the ************, we were promised luxury vacations for cheap prices and good availability. The salespeople were kind, but very pushy and didnt take no for an answer, even for people who straight up told them they cannot afford the service. I signed the contract the 15th of November after being rushed through the presentation. I decided after further reading that I was no longer interested in their product, so I decided to cancel. Nowhere, and I mean nowhere in the paperwork signed did it talk about cancellation policies or time constraints. I learned that from here, thankfully. So on the 20th of November I called (within the 10 day window) to cancel. I called the corporate office and was initially told I couldnt cancel, until I informed them about being within my 10 day window. They told me theyd **** on my profile I called within my window and theyd reach out soon. Two days later nothing yet, so I called again. They didnt even know who I talked to, and told me Id have to go through the resort in which I signed up with. Ive signed and dated a written notice of cancellation and put it in certified mail to your corporate office. Ive done my due diligence, called twice and even sent a written letter of cancellation. I want written confirmation of cancellation from this business. Ive disputed the charge through my credit card as well, and will take further action as necessary.