ComplaintsforMorris Heating & Air Conditioning, Inc.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Morris Heating installed 2 ********** units in our second floor for heat and ac. Company serviced units Jan. 2022 (first time due to covid). In June of this year, we noticed leaking of outside ducting near window of second floor. Called company, a technician came and we were told, the ducting has to be angled away from the house. Waited a few weeks then emailed manager ***********************, ccd owner *****************************. Did not get a response so resent email. Manager emailed to say the owner is trying to get crew together and will call me. On August 21, still have not received a phone call so emailed manager again. Its Aug. 28 today and we are worried that the leaking is causing damage. We are very disappointed in the lack of response from this company.

  Customer response

  09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩