ComplaintsforEnvironmental Testing and Research Laboratories, Inc
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased a health scan lab water test. Upon receiving the results we were surprised with the findings. Here are excerpts from the email sent to ETR to which they never bothered to offer a response:Firstly, the ph contained therein cannot possibly be accurate and it then begs to question the remainder of the report. Upon reaching out to my water filter company and informing them that my test reports came from your lab they immediately informed me that the results were not reliable, then the well company I reached out to also informed me the results were not reliable because of your recent decertification, and when my husband picked up bottles from *** ******* ***** ******* ******* I sent him to they too expressed serious concerns about me relying on a report from your lab.According to this: ****************************************************************************************** acidic water would not taste good...I drink between twelve to fourteen cups of water a day ...if the water was as stated within your report I would have serious health conditions. Further my mom has COPD and severe allergies and my aunt is also extremely immunocompromised, they both found that drinking the water at my house not only tasted great but made them feel good. Upon research and reading over half of the very extensive decision made in MA recently decertifying ETR labs, the scenario was all too familiar.*********************************************************************************************************************************************************************** I asked two employees on two separate occasions that a manager reach out to me regarding my concerns...It has been radio silence since, and that silence also speaks for itself. For the above referenced reasons, expenses incurred, lack of probability of the results, and the recent decertification decision. I hereby request a full refund of expenses incurred to the test performed at a reputable lab, which confirmed our water is great drinking water 475.Business response
03/04/2024
BBB Spoke with the consumer and informed that the issue has been resolved. The business told the consumer the refund has been processed.Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.