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            Business ProfileThe UPS Store 0448

            Mailing Services

            Additional business information

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            Contact Information

            47 High St

            Medford, MA 02155-3808

            Visit Website
            (781) 396-2550

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

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            Overview

            The UPS Store #0448 in Medford offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and freight services.

            Business Details

            Location of This Business
            47 High St, Medford, MA 02155-3808
            BBB File Opened:
            10/27/2022
            Years in Business:
            11
            Business Started:
            8/30/2013
            Number of Employees:
            2
            Business Management
            • Mr. Barry Diburro, Owner
            • Ms. Tanha Alam, Team Leader
            Contact Information

            Principal

            • Mr. Barry Diburro, Owner

            Customer Contact

            • Mr. Barry Diburro, Owner
            • Ms. Tanha Alam, Team Leader
            Additional Contact Information

            Fax Numbers

            • (781) 396-2545
              Primary Fax

            Email Addresses

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            10/31/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            10/26 I paid ***** for shipping of a package. Within 5 minutes i went back in the store to change address. I had to cancel original shipment and reship it. I paid 68 the second time. They said my package will be there by 10/28 by noon. Then said it wasn't guaranteed even though I paid extra to get it there by then. I did not get refunded the canceled shipment. I tried to call customer service. The automated answering service hung up on me four times. I finally got a hold of someone and they said I had to put a claim in after the package was delivered and they might be able to refund the canceled shipment. I asked to be transfered to a supervisor and I got transfered to a rotary directory. Ended up in hazardous department and got transfered back to customer services and was disconnected. I called back and th3 person wouldn't transfer me to a supervisor and told me it wouldn't get taken out of my account but it already had. Then they transfered me back to an automated answering service. They were unreachable. And kept transferring me around instead of helping.The employee took the original copy of my receipt and said he would try to get the refund but then put it aside.
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            Customer Reviews

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            Better Business Bureau in Eastern MA, ME, RI & VT

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