ComplaintsforStay-Dry Waterproofing & Masonry
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 20th, stay dry waterproofing & masonary came to waterproof our single family home in ******* **. we paid $15,000 via check. They were suppose to waterproof the two sides of the house. Which they dug the soil up and supposedly waterproofed the concrete. They said it came with a 25 year warranty which I have all the paperwork for. I now have water in the basement still and have not heard from them. I sent emails, phone calls, texts. Nothing has been returned. I looked the business up and its a house in the middle of mass.Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found the company Stay Dry Waterproofing and Masonry through ****** local quote request information website. Two contractor showed and quoted for $6500 at first then next day, they quoted $20,000 due to more severe water damage in the basement. Then they asked for all cash or otherwise, they would not be able to finish the work. They took total amount of $17,000 and disappeared until today. My English is not good so I feel like they took advantage of me since I can't hear that well and not speaking English perfectly. My daughter helped to call the police and reported but it's been three weeks without any return calls from the company and my backyard and the basement is completely damaged. I desperately need in help to solve this issue since I am a retired person and they just took money and disappeared without completing work at all.Customer response
02/23/2024
I have not heard from the business in response to my complaint. They are intentionally not responding to my texts/calls and also never came back to even finish the work. Just took a huge deposits and disappeared.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.