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Complaint Details
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Initial Complaint
10/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I AM NOT LIABLE FOR THIS DEBT WITH JORDANS. I DO NOT HAVE A CONTRACT WITH JORDANS THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED
Business response
10/28/2024
Good afternoon *****,
Thank you for bringing this matter to our attention and we would be more than happy to assist you with getting this matter resolved. I was able to locate your account. I have called and left a voicemail for you at the number you provided. If you would kindly call ************** at your earliest convenience. Thank you for contacting Jordans!
Initial Complaint
10/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Complaint Regarding Wrong and Damaged Sofa Delivery Request for Refund Dear ******** Furniture Customer Service,I am writing to express my extreme disappointment regarding the recent experience I had with my sofa order from Jordans Furniture (Natick location on 8/15/24). I placed an order expecting a smooth and hassle-free process, but unfortunately, it has been anything but that.On October 11th, 2024, I received the wrong sofa, which was not what I had ordered. After contacting customer service and waiting for the correct sofa, it was finally delivered on October 16th, 2024. However, upon inspection, I found that the sofa was damagedit had a noticeable black stain and a hole.This situation is highly unacceptable, considering the time I had to wait, only to end up with a defective product. I am deeply frustrated and expect immediate action to resolve this issue.Given the unacceptable state of the product and the inconvenience I have experienced, I am requesting a full refund for this purchase. Additionally, I ask that you arrange for the prompt removal of the damaged sofa from my home.I look forward to a swift resolution of this matter and expect to hear from you promptly regarding the next steps.Kind Regards,***** ********?********************************* Order number - *********** (order receipt attached)Business response
10/17/2024
Hello *****,
I am sorry to see there was damage to redelivered sofa. After receiving the incorrect merchandise, Im sure you were not happy to see damage. I can see that you called in and spoke with one of our service representatives and a return of the sofa has been scheduled in our system. I can see that your payment is scheduled to be refunded to your original method of payment once the sofa is checked in at our warehouse.Please feel free to reach out to us if there is anything else we can assist with.
****** ******
Customer Relations Senior Specialist
***********************************************************************
************Customer response
10/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** ********Initial Complaint
10/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Back on 4/17 I went to their sleep lab, to purchase a new mattress. I couldnt lean back on the ******* sleep analysis because I was awaiting a knee replacement. It didnt matter to the saleswoman, she asked my price and took me over to see a Beauty Rest. When it was delivered I was miserable with it and it was too soft. I called and complained and they said for a one time fee of $99 well replace it. So they sold me a Beauty rest medium. I havent slept in the bed longer than an hour. It kills my back. I want a refund so I can go to ************** for a Sealynposter posture pedic.Business response
10/10/2024
Thank you for reaching out to give us an opportunity to review the concerns you are having with your mattress. I see you spoke with our service department today, and they are working with you on a resolution. Should you have any further questions, please don't hesitate to reach out to us.Customer response
10/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased furniture from Jordans furniture on 5-12-2024. It was delivered o 6-7-24. I paid *******. The furniture had no tags. The furniture malfunctioned one month later. The company sent a repairman out. The repairman discovered a disconnected wire in back of my couch and a long red ribbon behind the seat. Nobody knew how the ribbon got in back of the couch, where the tags to the furniture were or why the wires in back were disconnected. Additionally, two days ago, the couch malfunctioned again. I called the company again. I am pending another visit from the repairman on September 09, 2024. I want this furniture replaced with the new furniture that I paid for. Please help if you can. Anxiously awaiting your response. I can ce reached at ************ or by my email address.Business response
09/05/2024
Thank you for reaching out to us regarding the concern you are having with your recent purchase. I tried to reach you by the phone number provided but I had to leave a voicemail. When you have a moment, please give us a call at ************* to further discuss.Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
When purchasing items in store using the store advertised card, the customer is quoted a monthly charge over finance term to make the purchase. It is not disclosed at the time that the amount quoted may not cover the full amount of the purchase and that you may need to pay more per month to avoid deferred interest. I was charged over $400 in deferred interest. When calling the finance company I was told they would waive it if the $1135 outstanding was paid within 6 days. I believe these practices are unfair and deceptive,Business response
08/20/2024
Thank you for reaching out to give us an opportunity to review your account. When enrolling for financing, while our representatives may provide an estimate on what to expect for your future monthly payments, that this account is issued by ******** and they are responsible for any account balance details and monthly statements. We certainly apologize for any inconvenience this may have caused.Our records indicate that ******* is aware of the situation and has been working with you to resolve any concerns you may have. If we can be of any further assistance, please do not hesitate to contact us at ************.Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is ************Business response
07/06/2024
Thank you for reaching out to give us an opportunity to review the concern regarding your ******************** that is held by ******** I tried to reach you by phone by the phone number provided, but it is an invalid number. When you have a moment, please call us at ************ so we can get some additional information.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our couch is about 2 years old and it is falling apart at the seams. We sent pictures to Jordans, they sent out a technician and told us it is normal wear and tear, not covered under warranty and it will be $478 to repair. Since the technician came over two weeks ago, an additional cushion is tearing from the seams. We are just sitting on our couch and it is falling apart. Jordans sold a couch made with defective fabric. We would like them to pay for repairs of all seats cushions, including the one that has ripped since their technician visit.Business response
06/26/2024
Thank you for reaching out to give us an opportunity to review the concerns you are experiencing. I tried to reach you by phone and was able to leave a voice message. When you have a moment, please give us a call to further discuss options. Our service department can be reached at ************.Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a loveseat from ******** Furniture in *******. Along with that, I also purchased an insurance policy for protection against damages to the loveseat. At the time of purchase, I informed the sales representative that I have cats, and I was told pet damage is covered under the policy. When I recently tried to file a claim, I was told pet damage is not covered. The insurance claim number is *******.Business response
05/28/2024
Thank you for reaching out to give us an opportunity to review the concerns you are having with your loveseat. I see you spoke with our service department today and accepted a $100.00 store credit due to the miscommunication about the protection coverage. Should you have any further questions, please don't hesitate to reach out to us.
Customer response
05/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
03/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a delivery, in a branded Jordans Furniture truck on Wednesday, February 28th. Shortly after the delivery people left, I received an email with my receipt for delivery. The receipt stated that the furniture had been delivered intact and that my home did not sustain any damage during delivery. The receipt was signed. However, I was never presented with the receipt and the signature was not mine; someone from the delivery company forged it. I immediately contacted Jordans Furniture and a few hours later, I received an email stating that I should be hearing from the delivery company and that they hoped I would give them another chance. This is not, in my opinion, an acceptable response to learning that a criminal offense (forgery) had been committed under their companys umbrella. I have not heard from the delivery company nor have I had any response to subsequent emails Ive sent Jordans. Which tells me this is probably a common and acceptable practice. I am NOT ok with my name being forged on a document; it is a criminal and fraudulent act. My request to be connected with their legal department has also been totally ignored.Business response
03/06/2024
Thank You for taking my call here from Jordans Furniture. We do sincerely apologize for any inconvenience this has caused you.We appreciate your feedback, and we will continue to work on improving your customer experience with us.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a new Box spring and mattress and paid the fee for them to take my old mattress and box spring. When I called to let them know the driver didn't take it, they said that was for a future pick. I am 78 and probably won't even get another mattress and box spring. I thought I was paying to have my old taken, which they didn't take.Business response
01/25/2024
Good day,
Thank you for reaching out in regard to the fee applied on your sale. Here at Jordans Furniture, we do provide a free service of disposal of any old bedding that is to be removed while delivering new bedding. The fee on the order is a required fee by the ******************** for recycling purposes for any future disposals. Per our conversation today, a refund of $50.00 has been processed for you due to any inconvenience this has caused you. We appreciate your business and thank you for choosing Jordans Furniture
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