ComplaintsforSubaru of New England, Inc.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ****** mile Subaru *** from this dealership on 2/10/2022. Driving the vehicle home from *********** to Upstate ** was fine. The next morning the vehicle would not start. I had the vehicle towed to a local Subaru dealership which did not have a loaner vehicle for me to use. I had to rent a rental car with my own funds. Upon contacting the dealership and notifying them of the issue they told me they had nothing to do with the problem and if I wanted, I would need to bring it back to *********** (I live 4 hours away and drive through ************** for my job). The dealership knowingly installed a refurbished, unbranded battery, and did not connect the starting wire properly. Upon further service inspections, the dealership had actually replaced the starting module on January 31, 2022 but did not inform me of this when I purchased the vehicle. Additionally, none of the fluids were topped off (miniscule problem - but lends to the fact that this dealership did not properly take care of this vehicle). I had the battery replaced. The ** dealership refused to reimburse me for the out of pocket expenses for the *** battery and the rental car I had to rent myself so I could work. Once I got the vehicle back from the Subaru upstate dealership the car failed again - all lights on the dashboard came on, odometer not working, ABS system off, everything. The ** dealership once again told me there was nothing they could do for me. I asked if I could bring the car back and trade it for the *** I sold to them, at that point they told me that I would be losing out on money and did not offer to help me. They told me they would not even pay for the tow to ** (seeing as how my car was undriveable, not sure how I was supposed to get it to **). It has been almost 2 months since I bought this car from them, and I have not been able to drive it. The car is still not working. This dealership is deceptive and fraudulent and I expect compensation for out of pocket expense and time

  Business response

  05/02/2022

  Good Afternoon:
  
   
  
  Please be advised that in response to Ms. ********** difficulties with her 2021 Subaru WRX, Subaru of *******, **** has offered to either repurchase her Subaru under the guidelines of the ***************** lemon law, or offer her a $7,500 dollar cash settlement.  Acceptance of either offer is conditional upon the customer execution of a Release of Claims.  Attached is a copy of your compliant correspondence to Subaru of New England, Inc. for reference.
  
   
  
  As of this moment, ********************** has not communicated her decision with either offer back to Subaru of America, ****
  
   
  
  Thank you,
  
   
  
  ***************************
  
  DPSM District 6
  
  Subaru of New England

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩