ComplaintsforAll About Moving

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My furniture got damaged. The moving truck was small (20ft) the owner ******* said her trucks were tied up and she couldn't move me until Saturday. The agreed date was Friday Dec 30. I told her I would check with the landlord/apartment leasing office due to it was a holiday weekend and they would be closed. I checked with them and it was ok. When I called the owner back she said she rented a truck and we were on for Dec 30. When they got to my apt, I saw the *********** questioned it and the ********************* said not to worry, meanwhile one of the guys wasn't listening to him and did things his own way so at one point *** took furniture out of the truck and rearranged it. Then when we got to my new place one section of the sofa wouldn't fit in the elevator so they carried up and charged me but whatever I understand. They broke a tall (6 shelf) picture stand, it cracked in half, one of the bunk beds is all scratched up on one side. My sofa is all scuffed and torn on the corners, 2 Of my kitchen chairs are chipped and the top has a few scratches. I called the office to let them know and after I told the guy he yelled at me and said I'm a liar and I just want something out of the deal and I planned this. First of all I paid $800 CASH, I scheduled a transfer to my credit card but it didn't go thru until 10am and he called me at 9:30 and said he was stopping the move unless I paid him but yet wouldn't give me a chance to run to the *** and deposit money, Needless to say I gave *** (*******) $800.00 in Cash because they estimated my move to be 5 hours @135.00 and 100.00truck fee, he said he would give me a refund if it was less time. The move should of only taken 3- 3 1/2 hours but because they sent such a small truck they had to keep rearranging my furniture, at one point it was only 2 of the guys because the owner was calling every **************************************************************** and started helping. I just want my furniture repaired or replaced.

  

  Business response

  01/08/2023

  ***** knew tht the truck was a 20' and she said it would be okay because she did not have alot. we discussed this on the call between myself and her. i will talk to the ******************* and ask about these claims because i was at the offload and she did not say anythig to me about any of this and i spoke to her personally. I will check with the ****** and get back to her with what he says. I can have *** come there and check it out also, not a problem and will fix the scratches for her.

  thank you

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 28, 2022 All about moving company moved me and the Monday before the owner called me to let me know a hold would be placed on my card the day before the move. I agreed.I did not see the hold until after the move. Do on Tuesday May 31, 2022 I called the company and the owner said "it should come off in a day or two because of the Holiday. I called them again on Thursday June 3rd to which he replied " I'm sorry, give it another day then let me know.It is now 9 days after the move and the $200.00 is still on my card.I tried to call again today, and the phone number is not taking calls.

  Customer response

  06/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Missing receiver worth 650, charged me for having to go an extra flight of stairs when I told them I was on a third floor apartment, but Worcester is a hill area and apparently I didnt explain that there was a set of stairs to get to the main entrance from the back. They got lost on their way to my house and then again to my new house and even though the movers were friendly they took way more time then needed and even made constant mention of them working on tips, yet it was 110 an hour for three guys. I only gave two stars because they did an impressive job of bringing up my couch, but didnt even finish putting it together.

  Customer response

  01/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩