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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Prior to using this company I told them in person via email and text that I have multiple allergies as well as a latex allergy. I reached out to them to notify about my illness I continue to get no response, they did send over paperwork which I sent to my medical doctors. This product states breathing asthma issue OpenCell insulation was installed May 24 2024 I moved into my home May 31 2024 I have been ill since day I moved in. Many medical appointments medications bloodwork.I have contacted the sales person ******* ******* multiple times he did come over 7/31/24 to access I have no heard from him since I called the office left multiple voicemails One person Mr ******* ************ Left me a voicemail I phoned back a few more times with no response.I continue to ask for the spec on the paint used The product is making me ill I stay out of my home as much as I can throughout the day I have stayed elsewhere over night to removed myself from this toxic environment. I have used every product in my previous home The products used by this company are the only new products I hav never used.Product to be removed at their expense entire basement cleaned. Set up air purifiers and air scrubbers. Full Refund or make this environmentally safe for me to live in at their expense.Customer response
09/07/2024
I have not heard from the business in response to my complaint. As I continue to be ill when in my home from the product used.
Business response
11/07/2024
Hello, ****** ******.
First of all, we would like to thank you for giving us the opportunity to resolve the issue you encountered. We understand how important it is for our customers to trust the products and services we offer, which is why we took your concern very seriously. After receiving your feedback, we gathered our team to review every detail and better understand what happened. We conducted a thorough analysis to ensure we took all necessary corrective measures. We are pleased to inform you that the issue has been fully resolved, and our technical team has confirmed that all adjustments were successful.
Additionally, we have already processed the refund, as agreed. We wanted to make this process as quick and convenient for you as possible. We know that trust is essential, and we worked hard to ensure that your experience with us remained positive. It is extremely gratifying for our team to know that you were satisfied with the resolution. We are always committed to improving our services and learning from each situation. Please feel free to reach out to us for any other needs or questions that may arise in the future.
Once again, thank you for your patience and understanding. We are here whenever you need us!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.